Bop Shop fail to link my payment to a sales order demanding another payment

This company now trading under new name Bop Shop denies that they have received a Nedbank credit card payment made for a purchase on Tuesday the 15th of August 2023, although my Nedbank account was debited on the same day. They issued a ticket ##179511## after receiving my first query. I have spoken to one of their consultants regarding this issue (20 minutes airtime wasted) , who said that I must take up the issue with Nedbank since they haven’t released the payment.

I called my bank (another 16 minutes airtime wasted) and their consultant assured me that the amount of R60 was definitely deposited in the relevant Bop Shop account for Mastercard payments with reference number Bop Shop ***. He said trying to recover this money is going to take at least 7 days at a cost of R396 and said it’s not advisable and Bob Shop must sort out the issue on their side. Another couple of e-mails and yet another 10minutes airtime wasted another consultant just overheard my complaint but said that nothing can be done on their side to resolve the problem. He suggested that I make another Bop EFT payment to conclude the purchase. Obviously I'm not going to pay one cent more by making a Bop EFT as was suggested by the consultant. Due to the fact that I urgently needed a license key I bought it from another supplier, therefore I demand a refund from Bop Shop and the cancellation of order ***6 and that I must not be tagged as a buyer that does not complete a sales order