BR
Brian R
1 reviews | Active since May 2026
04 May 2026, 15:34
Bobshop must take responsibility for RAM Couriers' failures
While I enjoy shopping on Bobshop, the delivery experience for Order #***1 has been a nightmare. It took 16 days to receive a package paid for on 18 April. Your partner, RAM Couriers, failed at every step—from late collection to holding my package for five days after marking it 'out for delivery.' Most concerning is that RAM is completely unreachable via phone and WhatsApp, leaving me with no way to track my paid goods. As the platform I paid, I expect Bobshop to hold your couriers to a higher standard and provide a resolution for this massive inconvenience.
Helpful (0)
Replies (2)0
Replies (2)BR
Brian R's updateReviewer Update
11 May 2026, 12:21I have received a response from Bobshop (bidorbuy) attempting to justify this 16-day delay by hiding behind public holidays and 'Service Level Agreements.' Their response is factually incorrect and dismissive:
- SLA Failure: Bobshop claims a collection delay from the 20th to the 23rd is within a 2-day window. It is not. That is 3 full working days.
- The Tracker Deception: They completely ignored the fact that the package was marked 'Out for Delivery' on 29 April, yet it took until 4 May to arrive. A package sitting in a delivery van for 5 days is a massive failure, regardless of holidays.
- Ghosting: Neither party has addressed why RAM Couriers has been unreachable on WhatsApp and phone for nearly a week.
Telling a customer that waiting over half a month for a local delivery is 'within timeframe' is an insult. I am still waiting for a formal apology that acknowledges these specific failures and a refund of my shipping costs.
BR
Brian R's update11 May 2026, 12:21
Reviewer Update
I have received a response from Bobshop (bidorbuy) attempting to justify this 16-day delay by hiding behind public holidays and 'Service Level Agreements.' Their response is factually incorrect and dismissive:
- SLA Failure: Bobshop claims a collection delay from the 20th to the 23rd is within a 2-day window. It is not. That is 3 full working days.
- The Tracker Deception: They completely ignored the fact that the package was marked 'Out for Delivery' on 29 April, yet it took until 4 May to arrive. A package sitting in a delivery van for 5 days is a massive failure, regardless of holidays.
- Ghosting: Neither party has addressed why RAM Couriers has been unreachable on WhatsApp and phone for nearly a week.
Telling a customer that waiting over half a month for a local delivery is 'within timeframe' is an insult. I am still waiting for a formal apology that acknowledges these specific failures and a refund of my shipping costs.
BR
Brian R's updateReviewer Update
12 May 2026, 17:02I am updating this review to confirm that Bob Shop (bidorbuy) has reached out and resolved the matter.
After escalating the specific details of the 16-day delay and the 'Out for Delivery' discrepancies, they have acknowledged the service failure and issued a full refund of my shipping fees as a gesture of goodwill.
I appreciate Khumo and the team for taking accountability and for the eventual fair resolution. This matter is now resolved
BR
Brian R's update12 May 2026, 17:02
Reviewer Update
I am updating this review to confirm that Bob Shop (bidorbuy) has reached out and resolved the matter.
After escalating the specific details of the 16-day delay and the 'Out for Delivery' discrepancies, they have acknowledged the service failure and issued a full refund of my shipping fees as a gesture of goodwill.
I appreciate Khumo and the team for taking accountability and for the eventual fair resolution. This matter is now resolved