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Gerhard G

1 reviews | Active since Jan 2014

26 Mar 2020, 13:47

Bidorbuy to Pay back my money that was paid and never received the goods..

I Paid bidorbuy R11230 for a cellphone Samsung galaxy note 10 plus that was advertised on bidorbuy. I paid the money on the 22 March 2020. I got all the notifications that the money was received for order number ***9. I got the Tracking number and on 25 March 2020 I got a mail that said that all the orders are being recalled and that I must contact bidorbuy for a refund of my money. I contacted bidorbuy and they told me that the money was already paid to the seller and that het must refund my money. The seller said that he never received the money. Now there is a dispute between bidorbuy and the seller and no one wants to pay my money back. They have a dispute and now I'm in the middel of it all and no one can tell me what is being done to refund my money. This is really ver poor Customer service that I must struggle to get my money back. R11230 is a lot of money for me and I can not loose that money. Bidorbuy and the seller must sort it out and pay my money back. Someone must give me feedback and sort everything out and pay my money back....

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Replies (2)
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Gerhard G's update03 Apr 2020, 09:02
Reviewer Update
Today is the 3rd of April 2020. Got a email from bidorbuy on the First that stated that they can only pay me back R2000 and the I'm going to take a loss of R9230. This money was my savings for over a year of hard work and now because there is a dispute between bidorbuy and the seller I must take the loss. How can I be held accountable for a dispute between bidorbuy and the seller. How many people has fallen for this ****. Bidorbuy is a big company and must give proof of what happened to my money and if the seller is in the wrong they must resulve it and If bidorbuy is in the wrong they must pay my money back. Someone is in possession of my money and Bidorbuy my resulve it and pay back my money. I'm not going to take a major loss because bidorbuy can not resulve the problem.
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Gerhard G's update08 Apr 2020, 08:17
Reviewer Update
After a few weeks of about 30 Emails of Begging, Pleading and threatening them with lawyers they payed back my money. I still will not recommend to buy at bidorbuy. It was a big battle to get my money back.