BidorBuy Pathetic service!!!!!

I wrote a review on the 1 Feb and no reply. I have been sending numerous emails regarding my refund that was incorrecty billed on the 23rd December, and I notified bid or buy on the 4th January. Now they only paid part of the refund and I am still battling to get an answer as to why. The person I am dealing with Morne van Zyl just replies that he will come back to me every time I send a mail This is pathetic to say the least!!!!!!! No customer service!!! It is more than 2 months now!!!