Bidorbuy not ensuring that inverter purchased on auction is delivered to buyer after payment was made over 30days ago

I rate 1 because there is no provision for a zero rating.

Our reference no is ***8.

We won the bid in an auction at midnight on 9 May for an inverter. We made payment on 10 May. We were informed our delivery will take 7-10 days. Today is over 1 month and we still do not have our inverter. We paid R5500 for the inverter and R390 for delivery. We paid a total of R5890.

Bidorbuy advised us that the seller is unverified after we asked for our refund that the seller, Just-A-Click whose owner is Chandre Botha Barnard on email *** and ***, her phone number *** failed to deliver.

We sent emails and made countless phone calls in this time to Bidorbuy.

We asked repeatedly for Mary-Anne Whitby and Natasha van Wyk to call us back for weeks for weeks and they never do. They are both responsible for escalations at Bidorbuy.

Thabang Maitse advised that because the seller was unverified, they will refund us R2000. He also advised that if the seller was verified, they would pay us R5000. We paid R5890 in total. This would still leave us in a deficit.

On 10 Jun Thabang emailed the seller asking for the refund. This after we were told that Bidorbuy will pay back the money.

No one at Bidorbuy is accepting responsibility for placing sellers on their trusted platform without doing their due diligence before allowing unsuspecting buyers to fall prey to sellers who Bidorbuy simply did not verify.

We hope that the CEO Craig Lubbe will hold himself accountable for his team not acting responsibly and not Treating the Customer Fairly and pay us back our full amount of R5890.

It is indeed a sad day when we have to resort to such complaint measures after giving Bidorbuy every opportunity to finalise this extremely disappointing experience.

Please pay back our money. We need to buy a backup solution to the loadshedding which is now affecting our job security with working from home in the pandemic.