BidorBuy no longer protects buyers

BidorBuy no longer protects buyers. I have been buying from BidorBuy for almost ten years and have always felt secure in the knowledge that their promise is "we've got you back." However, in the last two months I have received faulty products which I reported immediately. The first, electronic equipment reported about a month ago is unresolved and BoB simply ignores any correspondence as does the seller. The faulty CCTV cameras were delivered a week ago and I reported the next day that they were faulty. I have not had any response from BoB or the seller, except to ask for "images" of the faulty cameras. How is that? images of faulty cameras? Buyers had better beware as we no longer seem to matter to BidorBuy and the sellers seem to know that, so they simply ignore the clients too.