BIDORBUY NO LONGER ACTS IN THE INTERESTS OF THEIR BUYERS. SELLERS GETS A WAY WITH SELLING GOODS, AND NOT REFUNDING THEIR MONEY BACK ON WRONG ITEMS

My name is Collin Brits I bought a VORTEX CROSSFIRE 11 2-7 X 32 SCOPE FROM BIDORBUY, WHEN I RECEIVED THE SCOPE I REALIZED I BOUGHT THE WRONG SCOPE AND SEND IT BACK THE FOLLOWING DAY, ASKING IF IT IS POSSIBLE TO EXCHANGE, THIS WAS ON THE OF FEBRUARY 2021, IT HAS BEEN OVER A WEEK NOW, I HAVE NOT HEARD ANYTHING, THE PERON WHO SOLD THE SCOPE ON BIDORBUY NOW HAS MY MONEY AND THE SCOPE, AND BIDORBUY IS DOING ABSOLUTELY NOTHING, ONLY SAYING THEY ARE SENDING AN EMAIL, I NEED HELP TO GET HOLD OF THIS PERSON WHO SOLD THE SCOPE, HE IS NOT ANSWERING MY CALLS, IGONORING ME AND NOW BIDORBUY HAS NO OTHER WAY OF GETTING HOLD OF HIM - I AM UNHAPPY THIS WAS AN AMOUNT OF R5399.50. THE PERSONS NAME IS KOBIE, THE EMAIL IS ***. BID OR BUY NEEDS TO HAVE SOME OTHER COMMUNICATION WITH THEIR SELLERS OTHER THAN JUST AN EMAIL, THIS PERSON RECEIVED THE MONEY AND THE SCOPE BACK.