Bidorbuy no Feed back on customer protection

I purchased items on bidorbuy and they sent me confirmation of payment on the 8th of August. The seller was RealWorldVariety. It is now the 27th of August and I have still not received the goods. Bidorbuy has a customer protection plan, and I have emailed them on several occasions. They told me to contact the seller. The seller doesn't reply or respond to emails or phone calls. I do think that bidorbuy should take responsibility for their sellers. I paid the money into their account and surely they can reverse it and refund me. I am very unhappy that no one rep**** to my last 3 emails. I get no feed back.