kW
karen W
1 reviews | Active since Aug 2011
24 Mar 2015, 18:08
bid or buy no longer listens to its sellers
A buyer on bid or buy bought items from me he told me he had moved from durban to cape town. On bid or buy he was still showing his durban address (it takes no more than 5 minutes to update this information) i sent him an email asking him that he had requested items be sent to a new address but hadnt sent any addrss. The reply i got from the buyer was \ i look forward to waybill number' but no new address.... so i sent the items to the durban address. Two weeks later i get an email where are my items? I told him i sent them - then he says but you sent them to my old addrss? i said yes
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Replies (1)
bidorbuy's replyOfficial
25 Mar 2015, 12:03Hello missie333,
Thank you for your complaint .
I do not believe this is a customer service issue but you not willing to follow the process as outlined.
You have been advised the matter is still under investigation pending the buyers right of reply. You are also aware that we do not remove ratings based on one parties version of events .
It is unfortunate that you have chosen to omit pertinent information when quoting the correspondence between yourself and our customer support team .
You have already provided us with your side of the story (with your correspondence with the buyer), we therefore did not need to ask for your version. We now need to afford the buyer the same courtesy , we ask for your patience .
Kind regards
Reatile
Thank you for your complaint .
I do not believe this is a customer service issue but you not willing to follow the process as outlined.
You have been advised the matter is still under investigation pending the buyers right of reply. You are also aware that we do not remove ratings based on one parties version of events .
It is unfortunate that you have chosen to omit pertinent information when quoting the correspondence between yourself and our customer support team .
You have already provided us with your side of the story (with your correspondence with the buyer), we therefore did not need to ask for your version. We now need to afford the buyer the same courtesy , we ask for your patience .
Kind regards
Reatile
bidorbuy's reply25 Mar 2015, 12:03
Official
Hello missie333,
Thank you for your complaint .
I do not believe this is a customer service issue but you not willing to follow the process as outlined.
You have been advised the matter is still under investigation pending the buyers right of reply. You are also aware that we do not remove ratings based on one parties version of events .
It is unfortunate that you have chosen to omit pertinent information when quoting the correspondence between yourself and our customer support team .
You have already provided us with your side of the story (with your correspondence with the buyer), we therefore did not need to ask for your version. We now need to afford the buyer the same courtesy , we ask for your patience .
Kind regards
Reatile
Thank you for your complaint .
I do not believe this is a customer service issue but you not willing to follow the process as outlined.
You have been advised the matter is still under investigation pending the buyers right of reply. You are also aware that we do not remove ratings based on one parties version of events .
It is unfortunate that you have chosen to omit pertinent information when quoting the correspondence between yourself and our customer support team .
You have already provided us with your side of the story (with your correspondence with the buyer), we therefore did not need to ask for your version. We now need to afford the buyer the same courtesy , we ask for your patience .
Kind regards
Reatile