Bad customer services

I have tried to get my account re-activated and there was an amount of R 92.44 outstanding which I've paid.

The proof of payment as received from the bank has been sent through via email on numerous occasions and still my account is not re-activated and still I'm getting told to go to the bank and get a proof of payment from them ? Pls may I add this was an immediate payment and the funds reflected in their account within an hour.

How many hoops do I still have to jump through to get this stupid account reactivated ?