Bad customer service. Taken money, No resolve

I won an auction on bidorbuy and went through the usual checkout procedure. I completed the payment with their secure 3d online payment. After completion, the payment went off my account but the order still stated incomplete. I followed up with my bank and they confirmed that the payment was successful. I then spoke to 3 different BoB support staff but they all were not willing to help as it still stated incomplete on their side. Morne, one of the staff even suggested that I should pay it again.

They are unwilling to look deeper into the issue and just say I must contact my bank even though I keep stating that this has been done and I have proof that the money has been paid to BidorBuy.