BAD CUSTOMER EXPERIENCE FROM BIDORBUY

<p>The term "Buyers Protection" must be changed to "Sellers Protection". I've lodged a complaint with Bidorbuy and the agent who are suppose to assist me, Ms Nomfundo Zwane, merely closed the complaint. She claims that I never responded to her or the seller, hence her decision to close the complaint. (Ticket number NBA- ********** 0)</p> <p> </p> <p>When I responded back to her via e-mail requesting info on when she requested additional feedback, I've received no response from her.</p> <p> </p> <p>I called Bidorbuy and left a message with Ms Tsholofelo Mokwena that Ms Nomfundo Zwane must contact me back. I've got confirmation that Ms Nomfundo Zwane did receive my message, but decided to ignore the request to return my call.</p> <p> </p> <p>Ms Tsholofelo Mokwena took over the complaint and requested the seller to refund the purchase amount back to me. Kudos to her for doing a brilliant job.</p> <p> </p> <p>I'm not impressed with the fact that Ms Nomfundo Zwane merely closed my complaint, did not provide feedback and refused to contact me back. Based on the actions from Ms Nomfundo Zwane / Bidorbuy, it is evident that the so called "Buyers Protection" is nothing more than a myth. </p>