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Natasha A
1 reviews | Active since Jul 2020
06 Mar 2025, 11:12
WORST MOVING EXPERIENCE EVER! NO USE TAKING THE EXPENSIVE INSURANCE!
Terrible experience!! They were so slow with the off-loading on 13 January 2025 and only came at around 1pm after we have been waiting the whole morning as they said they will delivery our furniture at 09h00. Also we had so much damage to our furniture!! All they said is put in a claim. Well, we did pay for FULL Insurance and put in a claim mid January already, until today we still haven't heard ANYTHING regarding our claims for the damages. They owe us R15 000 for the damaged furniture. What's the use for paying so much extra for full insurance and you can't claim anything!! And no one answers our emails or calls! DO NOT USE IF YOU VALUE YOUR FURNITURE!
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Biddulphs International's replyOfficial
14 Mar 2025, 12:43Dear Natasha, thank you for alerting us to this unresolved issue. We apologise for the frustration and any delays. This is certainly not the norm here at Biddulphs. The relevant departmental heads and insurance brokers have been notified and are in communication accordingly to understand the complaint and resolve accordingly. Your claim would be entertained as long as a complete valuation form has been filled out along with a submitted claim form and values or repairs substantiation. Thank you, Team Biddulphs
Biddulphs International's reply14 Mar 2025, 12:43
Official
Dear Natasha, thank you for alerting us to this unresolved issue. We apologise for the frustration and any delays. This is certainly not the norm here at Biddulphs. The relevant departmental heads and insurance brokers have been notified and are in communication accordingly to understand the complaint and resolve accordingly. Your claim would be entertained as long as a complete valuation form has been filled out along with a submitted claim form and values or repairs substantiation. Thank you, Team Biddulphs