NR
NANDO R
1 reviews | Active since Feb 2017
26 Apr 2021, 11:05
VERY UNHAPPY WITH COMMUNICATION AND CUSTOMER SERVICE
<div>I will never contact this company again nor use their service.. i sent an email to make enquiries for quotation. Got a response the same day to fill an inventory form same day I sent the list. Two week later, with reminders in between and NOTHING..I called and I was told they cant see my email, mind you I was replying to the email they used for all communications.</div>
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Biddulphs International's replyOfficial
30 Apr 2021, 18:09Dear Valued Client,
We can confirm that this issue has or is currently being resolved as you are actively in communication with us this week still for a quotation which has been sent to you for assessment and/or amendment.
The concerned staff member was on leave at the time of your upload/follow up request resulting in you dealing with a different staff member. The system did not show your original uploaded inventory as this was searched for time and time again and later discovered in our spam folder section. The IT department has resolved why this occurred originally from your online request.
We take communication matters very seriously and continuously strive to improve our service offering.
Assuring you of our best attention at all times.
Team Biddulphs
Stay Safe
We can confirm that this issue has or is currently being resolved as you are actively in communication with us this week still for a quotation which has been sent to you for assessment and/or amendment.
The concerned staff member was on leave at the time of your upload/follow up request resulting in you dealing with a different staff member. The system did not show your original uploaded inventory as this was searched for time and time again and later discovered in our spam folder section. The IT department has resolved why this occurred originally from your online request.
We take communication matters very seriously and continuously strive to improve our service offering.
Assuring you of our best attention at all times.
Team Biddulphs
Stay Safe
Biddulphs International's reply30 Apr 2021, 18:09
Official
Dear Valued Client,
We can confirm that this issue has or is currently being resolved as you are actively in communication with us this week still for a quotation which has been sent to you for assessment and/or amendment.
The concerned staff member was on leave at the time of your upload/follow up request resulting in you dealing with a different staff member. The system did not show your original uploaded inventory as this was searched for time and time again and later discovered in our spam folder section. The IT department has resolved why this occurred originally from your online request.
We take communication matters very seriously and continuously strive to improve our service offering.
Assuring you of our best attention at all times.
Team Biddulphs
Stay Safe
We can confirm that this issue has or is currently being resolved as you are actively in communication with us this week still for a quotation which has been sent to you for assessment and/or amendment.
The concerned staff member was on leave at the time of your upload/follow up request resulting in you dealing with a different staff member. The system did not show your original uploaded inventory as this was searched for time and time again and later discovered in our spam folder section. The IT department has resolved why this occurred originally from your online request.
We take communication matters very seriously and continuously strive to improve our service offering.
Assuring you of our best attention at all times.
Team Biddulphs
Stay Safe