Very poor service from Biddolphs

Over the past 15 years, we have used Biddulphs on four occasions to move our household contents and had previously been reasonably satisfied. However, during our most recent move, after renovations at our new home, we specified all items be moved from the garage (where it was stored) back into the house. The issues began when the moving team arrived. Despite the fact that the full fee had already been paid, we were informed that only two movers were available as Biddolphs were running on a “skeleton crew”, and they would be responsible for carrying all items up two flights of stairs. Naturally, this was impractical, as several items—including a double-door fridge—required more manpower. I informed the driver as well as Alexander that they will not be able to carry some of the items. That was when he was still available. As it turned out, 2 men could not carry 5 of the items and we were forced to wait six hours for reinforcements to arrive. Unfortunately, matters only worsened from there. Every one of the 18 items that were eventually moved sustained damage. In addition, the movers caused significant damage to our walls, doors, and doorframes while struggling with heavy pieces. It was evident that the staff assigned were not adequately trained or equipped for the task. Attempts to resolve the situation during the move were also frustrating. The scheduler, Alexander, consistently avoided our calls when we sought urgent assistance. In total, it took nearly 10 hours to move just 18 items—every single one of them damaged in the process.