Trusted Them for Years — Left With Missing Boxes and No Resolution

I have used Biddulphs International multiple times — in 2021, 2024, and again in January 2025. Because my earlier experiences were positive, I trusted them again and recommended them to many others. Unfortunately, my most recent move has been extremely disappointing and unresolved to this day.

In January 2025, Biddulphs relocated me from Mossel Bay to Kimberley. During this move, a box went missing while under their care. Biddulphs packed everything themselves, yet the boxes were incorrectly numbered, and I was asked to sign documentation without being given a fair opportunity to verify or check the box numbers against what was loaded or delivered.

In addition to the missing box, some items were damaged during the move.

It has now been almost a year, and despite countless phone calls, follow-ups, and assurances that the matter would be sorted out with insurance, nothing has been resolved. I have repeatedly been made to run back and forth, with no accountability, no clear communication, and no compensation.

This move was very expensive, and given that the loss and damage occurred while my belongings were fully under Biddulphs’ control, I believe I should be fairly compensated. I have also shown considerable patience and goodwill due to my past positive experiences — far more than should reasonably be expected.

I am extremely disappointed that a company I once trusted and recommended has handled this matter so poorly. Based on my most recent experience, I cannot recommend Biddulphs International and hope this review encourages them to take responsibility and resolve outstanding claims properly!