Stress-free removals.

A couple of observations, if I may, before moving on to the business of the actual removal. First, my impression was that Biddulph's office people were under too much pressure, possibly due to understaffing. Secondly, I felt that communication between office and the outside team(s) was not as effective as it should be, so (for example) there was initially some confusion about what was going where at the time of redelivery. However, and more to the point, the entire collection, storage and redelivery process (all within the Western Cape) otherwise went off without a hitch. Contrary to our experience with an earlier removal company we have detected no losses whatsoever and only one very minor and understandable breakage that was really quite negligible and of no concern to us. Biddulph's workers (most of who were involved in both the collection and redelivery - an excellent policy, by the way) were actually more concerned about this than we were, which was impressive! So, a stress-free removal, storage and redelivery experience thanks to the Biddulphs team. I should mention that our final delivery address(es) were not firm at the time of collection, with the result that initially I overpaid. The appropriate refund was deposited into my account immediately after the redelivery, which again was impressive confirmation of Biddulph's customer focus. We are hoping that this will be our final move, but if we find ourselves relocating yet again we will have no hesitation in appointing Biddulphs to manage the move for us.