1 reviews | Active since Feb 2025
Stay away from Biddulphs!!
Do NOT use Biddulphs for an international move!!! We moved from Sandton to Florida, USA, in July 2023. When our container arrived in the US (late!!) in October we were informed that it was being held by the US authorities because of incomplete documentation and we would have to pay $200 to have it released. Before we left SA Biddulphs had ALL the documentation from us that was required and we subsequently gave NO additional documentation before our container was released. Biddulphs have denied any responsibility and have refused to reimburse us the extra $200 we had to pay to get our container. Since November 2023 they keep saying they have contacted the US agent to get more details. It is now over 3 months and we still have no answers and are out of pocket to the tune of $200. If you are looking to move internationally please be very wary of Biddulphs!
Thank you for leaving this review. Our feedback differs from yours in that we confirm that this shipment was sent last year, in 2024 and not 2023. The fee of USD200.00 payable to the shipping line for the release of your shipment due to "missing" customs documents is still yet to be answered by the shipping line. We are in contact with the shipping line and agent offices in both RSA and USA but their feedback is still inconclusive. Our documentation to our USA agent offices was not late as US regulations are that all documents must be submitted prior to the departure of the shipment, which was done to avoid any penalties occurring Your shipment would not have been able to be released without this taking place initially to the USA from RSA. We are still disputing the charges with the shipping line which we can only do online and wait for updates accordingly. The process is slow, cumbersome and frustrating for us as much as it is you the client. We are still yet to have any joy with the shipping line with this matter. We can confirm we are in constant contact with you as per your recent email on 12/02 at 23:10pm following up on this exact same review. We remain committed to resolving this matter accordingly and can confirm you have taken receipt of your shipment whilst we dispute this matter. Please refer all communication to the existing office you are in contact with in RSA. Thank You
Thank you for leaving this review. Our feedback differs from yours in that we confirm that this shipment was sent last year, in 2024 and not 2023. The fee of USD200.00 payable to the shipping line for the release of your shipment due to "missing" customs documents is still yet to be answered by the shipping line. We are in contact with the shipping line and agent offices in both RSA and USA but their feedback is still inconclusive. Our documentation to our USA agent offices was not late as US regulations are that all documents must be submitted prior to the departure of the shipment, which was done to avoid any penalties occurring Your shipment would not have been able to be released without this taking place initially to the USA from RSA. We are still disputing the charges with the shipping line which we can only do online and wait for updates accordingly. The process is slow, cumbersome and frustrating for us as much as it is you the client. We are still yet to have any joy with the shipping line with this matter. We can confirm we are in constant contact with you as per your recent email on 12/02 at 23:10pm following up on this exact same review. We remain committed to resolving this matter accordingly and can confirm you have taken receipt of your shipment whilst we dispute this matter. Please refer all communication to the existing office you are in contact with in RSA. Thank You