SD
Simon D
1 reviews | Active since May 2023
23 Jul 2025, 18:29
Poor customer care - really don’t care about customer
If it was possible to score a zero for customer care here, this would be the score I would give. Actual moving guys fine, but ops and dealing with complaints afterwards is incredibly poor with this branch. Only comms on the day before move, short and almost rude communication, phones put down before conversations finished. No flexibikity. And when they break a R30k table top, due to poor handling or insufficient packaging, they just refuse to acknowledge or doing anything about it. Expensive move and a year of storage with them, and they offer R1400 as their limited liability (and to remove all negative comments from online or social media). Said it would be escalated and then nothing happens. I would never use them again purely based on their lack of customer care and communication
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Replies (3)
Biddulphs International's replyOfficial
24 Jul 2025, 08:33Dear Valued Customer, we take note of your comments which have been left on other platforms and can confirm the branch is in contact with you. The load size volume was well over 100cbm of furniture collected, stored for many weeks, then redelivered. Over 300 items were on the inventory an 1 x concrete slab table has a deviation crack appearing. There are inherent risks when moving furniture. We remain open to resolving the issue despite you arranging your own means of cover. Thank you
Biddulphs International's reply24 Jul 2025, 08:33
Official
Dear Valued Customer, we take note of your comments which have been left on other platforms and can confirm the branch is in contact with you. The load size volume was well over 100cbm of furniture collected, stored for many weeks, then redelivered. Over 300 items were on the inventory an 1 x concrete slab table has a deviation crack appearing. There are inherent risks when moving furniture. We remain open to resolving the issue despite you arranging your own means of cover. Thank you
SD
Simon D's updateReviewer Update
24 Jul 2025, 09:42Its interesting that you knew i did a review on Google a week ago but didn't bother to respond there?
Yes, it was a sizable move and a full year of storage (which you wanted to charge 9k for us to look for an item that was in storage). We paid dearly for it too - around 160k. The concrete table does not have a deviation crack appearing - it is broken in half. And your branch is not in touch with me. i had to chase the issue initially, and then we were offered the hush payment of R1400 on 5 June. We refused this, and was told it would be escalated. We have not heard anything further since then - 1.5 months later. So please don't pretend that someone is in contact with us and that you are open to resolving. You have done nothing. We even gave you a month to respond before writing a review. you had your chance!
Yes, it was a sizable move and a full year of storage (which you wanted to charge 9k for us to look for an item that was in storage). We paid dearly for it too - around 160k. The concrete table does not have a deviation crack appearing - it is broken in half. And your branch is not in touch with me. i had to chase the issue initially, and then we were offered the hush payment of R1400 on 5 June. We refused this, and was told it would be escalated. We have not heard anything further since then - 1.5 months later. So please don't pretend that someone is in contact with us and that you are open to resolving. You have done nothing. We even gave you a month to respond before writing a review. you had your chance!
SD
Simon D's update24 Jul 2025, 09:42
Reviewer Update
Its interesting that you knew i did a review on Google a week ago but didn't bother to respond there?
Yes, it was a sizable move and a full year of storage (which you wanted to charge 9k for us to look for an item that was in storage). We paid dearly for it too - around 160k. The concrete table does not have a deviation crack appearing - it is broken in half. And your branch is not in touch with me. i had to chase the issue initially, and then we were offered the hush payment of R1400 on 5 June. We refused this, and was told it would be escalated. We have not heard anything further since then - 1.5 months later. So please don't pretend that someone is in contact with us and that you are open to resolving. You have done nothing. We even gave you a month to respond before writing a review. you had your chance!
Yes, it was a sizable move and a full year of storage (which you wanted to charge 9k for us to look for an item that was in storage). We paid dearly for it too - around 160k. The concrete table does not have a deviation crack appearing - it is broken in half. And your branch is not in touch with me. i had to chase the issue initially, and then we were offered the hush payment of R1400 on 5 June. We refused this, and was told it would be escalated. We have not heard anything further since then - 1.5 months later. So please don't pretend that someone is in contact with us and that you are open to resolving. You have done nothing. We even gave you a month to respond before writing a review. you had your chance!
SD
Simon D's updateReviewer Update
12 Apr 2026, 18:23Please never use this company if you expect any accountability. They say that someone will respond to you about your issues but they lie. Nobody does and nobody in management cares at all. Not worth their overpriced service
SD
Simon D's update12 Apr 2026, 18:23
Reviewer Update
Please never use this company if you expect any accountability. They say that someone will respond to you about your issues but they lie. Nobody does and nobody in management cares at all. Not worth their overpriced service