HM
Hloniphani M
1 reviews | Active since May 2022
01 Jul 2023, 18:55
NO IDEA WHERE MY FURNITURE IS
Disgusting service from Biddulphs, save yourself, stuff was picked up and was supposed to be dropped off 7hours ago, office number not working. ZERO communication. No idea where my furniture is, i am basically sleeping on the floor tonight. Odelle from Pinetown branch keeps hang up on me.
Helpful (0)
Replies (2)0
Replies (2)
Biddulphs International's replyOfficial
11 Jul 2023, 10:12Dear H. Mndaba,
The management team in KZN has been in touch with you.
We did speak with you before noon from our offices but the operations assistant did miss your call after hours.
The team in KZN remains committed to resolve any further issues you may have.
Thank You
Team Biddulphs
The management team in KZN has been in touch with you.
We did speak with you before noon from our offices but the operations assistant did miss your call after hours.
The team in KZN remains committed to resolve any further issues you may have.
Thank You
Team Biddulphs
Biddulphs International's reply11 Jul 2023, 10:12
Official
Dear H. Mndaba,
The management team in KZN has been in touch with you.
We did speak with you before noon from our offices but the operations assistant did miss your call after hours.
The team in KZN remains committed to resolve any further issues you may have.
Thank You
Team Biddulphs
The management team in KZN has been in touch with you.
We did speak with you before noon from our offices but the operations assistant did miss your call after hours.
The team in KZN remains committed to resolve any further issues you may have.
Thank You
Team Biddulphs
HM
Hloniphani M's updateReviewer Update
28 Jul 2023, 20:50First and foremost, you need to conduct proper investigations before replying to these reviews as most of what you've mentioned intentionally lacks context. BUT:
Sunil, reached out to me and calmly approached the situation, after hearing that I would be moving again today (28/07/2023) he promised to make it up to me - Not only did the pick up and delivery service exceed all my expectations, I felt like a VIP throughout. I really appreciate - the service received from Sunil and team!
Problems and mistakes happen in any industry - however it is vital that you take accountability and rectify the situation to the best of your ability - that is what ensures a customer transitions from being transactional to being brand loyal.
Sunil, reached out to me and calmly approached the situation, after hearing that I would be moving again today (28/07/2023) he promised to make it up to me - Not only did the pick up and delivery service exceed all my expectations, I felt like a VIP throughout. I really appreciate - the service received from Sunil and team!
Problems and mistakes happen in any industry - however it is vital that you take accountability and rectify the situation to the best of your ability - that is what ensures a customer transitions from being transactional to being brand loyal.
HM
Hloniphani M's update28 Jul 2023, 20:50
Reviewer Update
First and foremost, you need to conduct proper investigations before replying to these reviews as most of what you've mentioned intentionally lacks context. BUT:
Sunil, reached out to me and calmly approached the situation, after hearing that I would be moving again today (28/07/2023) he promised to make it up to me - Not only did the pick up and delivery service exceed all my expectations, I felt like a VIP throughout. I really appreciate - the service received from Sunil and team!
Problems and mistakes happen in any industry - however it is vital that you take accountability and rectify the situation to the best of your ability - that is what ensures a customer transitions from being transactional to being brand loyal.
Sunil, reached out to me and calmly approached the situation, after hearing that I would be moving again today (28/07/2023) he promised to make it up to me - Not only did the pick up and delivery service exceed all my expectations, I felt like a VIP throughout. I really appreciate - the service received from Sunil and team!
Problems and mistakes happen in any industry - however it is vital that you take accountability and rectify the situation to the best of your ability - that is what ensures a customer transitions from being transactional to being brand loyal.