No Delivery

My father sent me a couch from home through Biddulphs, delivery date 2nd of December. The 2nd of December arrives, no delivery.

I try to call on Saturday - no answer, I call on Sunday I get a number to call from some guy that hardly speaks English on the other line. I call that number and reach someone - FINALLY. They say that they will call me back on Monday with all the details on what is going on.

This sounds like a good think - I thought.

Monday comes and goes. No call.

I call my father and he phones Biddulphs. My fathers secretary also calls Biddulphs as she organised the delivery the first-time round.

Without a call or email, My Boyfriend gets an aggitated call from Biddulphs saying they are at the gate NOW and nobody is home. (Thoughts ... well its Tuesday and I don't work from home!?!?)

Then organisation takes place between the driver and my boyfriend to deliver the couch on Friday. My Boyfriend takes a day off work and organises to stay home and wait for them, as they can't estimate a time they will be able to come round (Thoughts ... you don't know what you are delivering or the addresses you are going to, mmmmm no estimate?!?!?).

Friday arrives and its now 16H41 and no delivery has taken place yet.

Only after my boyfriend got loud on the phone with them, did they agree to deliver late tonight.

So only after a FIGHT over the phone WE get service. When the whole thing is there fault to begin with. No 'we are sorry, we appologise for the mess up'. Nothing!

Not what I expected from a company as big as Biddulphs.