SL
Sylvia L
1 reviews | Active since May 2024
02 May 2024, 16:33
NO CUSTOMER RESPECT!
NO CUSTOMER RESPECT! Timelines are quoted on in line with other service providers, promises are made, however not respecting any of their promises. Ignoring follow up requests and causing out of pocket expenses because of their bad service. Would not recommend to anyone.
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Biddulphs International's replyOfficial
04 May 2024, 10:52Dear Sylvia,
We are sorry to hear of your frustrations. We are constantly communicating with our overseas offices and responding to your communications accordingly.
We are very much a customer focused organisation and in this regard our agent offices overseas in Europe have faced challenges we are pushing them to overcome.
Your shipment arrived at the very end of March into Rotterdam, Europe which can take up to 10 days to clear. From then on the departure to Czech Republic runs every few weeks.
Whilst no delivery times are guaranteed on groupage services as per the signed terms and conditions our agents strive to deliver within 10 to 20 days on consolidations starting from end of 1st week of April.
Your delivery is due to take place soon in the next week or so. The agents have this noted as a high priority and we are in constant contact with them to ensure your delivery gets expedited.
Thank you for your patience and understanding. We are focused on getting your belongings delivered safely.
Kind Regards,
Team Biddulphs
We are sorry to hear of your frustrations. We are constantly communicating with our overseas offices and responding to your communications accordingly.
We are very much a customer focused organisation and in this regard our agent offices overseas in Europe have faced challenges we are pushing them to overcome.
Your shipment arrived at the very end of March into Rotterdam, Europe which can take up to 10 days to clear. From then on the departure to Czech Republic runs every few weeks.
Whilst no delivery times are guaranteed on groupage services as per the signed terms and conditions our agents strive to deliver within 10 to 20 days on consolidations starting from end of 1st week of April.
Your delivery is due to take place soon in the next week or so. The agents have this noted as a high priority and we are in constant contact with them to ensure your delivery gets expedited.
Thank you for your patience and understanding. We are focused on getting your belongings delivered safely.
Kind Regards,
Team Biddulphs
Best regards,
Biddulphs International's reply04 May 2024, 10:52
Official
Dear Sylvia,
We are sorry to hear of your frustrations. We are constantly communicating with our overseas offices and responding to your communications accordingly.
We are very much a customer focused organisation and in this regard our agent offices overseas in Europe have faced challenges we are pushing them to overcome.
Your shipment arrived at the very end of March into Rotterdam, Europe which can take up to 10 days to clear. From then on the departure to Czech Republic runs every few weeks.
Whilst no delivery times are guaranteed on groupage services as per the signed terms and conditions our agents strive to deliver within 10 to 20 days on consolidations starting from end of 1st week of April.
Your delivery is due to take place soon in the next week or so. The agents have this noted as a high priority and we are in constant contact with them to ensure your delivery gets expedited.
Thank you for your patience and understanding. We are focused on getting your belongings delivered safely.
Kind Regards,
Team Biddulphs
We are sorry to hear of your frustrations. We are constantly communicating with our overseas offices and responding to your communications accordingly.
We are very much a customer focused organisation and in this regard our agent offices overseas in Europe have faced challenges we are pushing them to overcome.
Your shipment arrived at the very end of March into Rotterdam, Europe which can take up to 10 days to clear. From then on the departure to Czech Republic runs every few weeks.
Whilst no delivery times are guaranteed on groupage services as per the signed terms and conditions our agents strive to deliver within 10 to 20 days on consolidations starting from end of 1st week of April.
Your delivery is due to take place soon in the next week or so. The agents have this noted as a high priority and we are in constant contact with them to ensure your delivery gets expedited.
Thank you for your patience and understanding. We are focused on getting your belongings delivered safely.
Kind Regards,
Team Biddulphs
Best regards,