SF
Sandy F
1 reviews | Active since Sept 2018
14 Jul 2021, 04:12
Never again
<div>I have just moved back to Canada from South Africa. The Biddulphs staff broke several items of antique furniture. Numerous other items were so badly damaged by poor packing that they are no longer useable. The shipment was delayed over a month, with attempts being made to blame this on the a blockage of the Suez Canal, which only took place after our belongings were supposed to have arrived in Canada. What a nightmare. I've moved countries 3 times and this has been by far the worst. </div>
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Biddulphs International's replyOfficial
15 Jul 2021, 08:39Dear Mr & Mrs Forsythe,
We acknowledge receipt of your email and can confirm you have already been sent a claim form to regarding any damages noted.
We can confirm both the branch and Head Office have been in contact with you and called you overseas to discuss the matter further upon communication from yourselves.
We note your comments and wish to further add more detail to your statements as follows:
• Your shipment - there were delays in the Cape Town port so the container was held at no cost to yourselves - Departed mid January and went via Freeport Grand Bahamas - transshipped in March. Delays in Grand Bahamas due to extreme tropical storms. Sailed and discharged in Vancouver port April, 2021. Cleared to depot Vancouver the end April.
• Out turn date was end of April 2021 "(Tropical storm in the Bahamas and covid at various ports causing congestion and delays) - Ports in Free Port and Rodman have been severely congested with cargo laying over for weeks at a time due to the influx of cargo into USA and the peak Covid Season with most staff working remotely from home coupled with this we have been experiencing berthing delays of vessels at transshipment ports. This extract is as per shipping line.
• POD signed all packages delivered.
Note, consignment was delivered approx 400kms in-land by agents. You reverted approximately one month after delivery to give a list of damages. There are two main furniture pieces that have incurred damage, namely 1 x antique gate table with damaged leg and 1 x antique kist damaged. Issues noted with packing as per your communication to us refers to, namely 1 x sculpted metal airplane damaged in a box, assortment of silk flowers damaged in a box, 1x calligraphy artwork damaged in a box and an assortment of train silicone moulds damaged.
Once you submit your claim to our insurance brokers as we have suggested businesses to approach for repairs we hope they will process this speedily and in accordance with your valuation form. Below is your reply to our email with suggested businesses to approach:
forsyth.s | Tue, 29 Jun, 23:19pm
Hello. I have contacted a number of companies in Vancouver and asked them if they are willing to quote from a picture, but have not yet received a reply. But Canadian businesses are notorious for slow responses. One of them advertises that they repair furniture that is not made in Canada. I’m not quite sure why this is relevant, I suspect they are using it as a marketing gimmick. But since the vast majority of old furniture in Canada is made of maple, it may be important. I have Furniture Medic on Kelowna and also await their response. I have also contacted brokers to let them know what is happening.S
We await your further update to pass onto the brokers.
Kind Regards,
We acknowledge receipt of your email and can confirm you have already been sent a claim form to regarding any damages noted.
We can confirm both the branch and Head Office have been in contact with you and called you overseas to discuss the matter further upon communication from yourselves.
We note your comments and wish to further add more detail to your statements as follows:
• Your shipment - there were delays in the Cape Town port so the container was held at no cost to yourselves - Departed mid January and went via Freeport Grand Bahamas - transshipped in March. Delays in Grand Bahamas due to extreme tropical storms. Sailed and discharged in Vancouver port April, 2021. Cleared to depot Vancouver the end April.
• Out turn date was end of April 2021 "(Tropical storm in the Bahamas and covid at various ports causing congestion and delays) - Ports in Free Port and Rodman have been severely congested with cargo laying over for weeks at a time due to the influx of cargo into USA and the peak Covid Season with most staff working remotely from home coupled with this we have been experiencing berthing delays of vessels at transshipment ports. This extract is as per shipping line.
• POD signed all packages delivered.
Note, consignment was delivered approx 400kms in-land by agents. You reverted approximately one month after delivery to give a list of damages. There are two main furniture pieces that have incurred damage, namely 1 x antique gate table with damaged leg and 1 x antique kist damaged. Issues noted with packing as per your communication to us refers to, namely 1 x sculpted metal airplane damaged in a box, assortment of silk flowers damaged in a box, 1x calligraphy artwork damaged in a box and an assortment of train silicone moulds damaged.
Once you submit your claim to our insurance brokers as we have suggested businesses to approach for repairs we hope they will process this speedily and in accordance with your valuation form. Below is your reply to our email with suggested businesses to approach:
forsyth.s | Tue, 29 Jun, 23:19pm
Hello. I have contacted a number of companies in Vancouver and asked them if they are willing to quote from a picture, but have not yet received a reply. But Canadian businesses are notorious for slow responses. One of them advertises that they repair furniture that is not made in Canada. I’m not quite sure why this is relevant, I suspect they are using it as a marketing gimmick. But since the vast majority of old furniture in Canada is made of maple, it may be important. I have Furniture Medic on Kelowna and also await their response. I have also contacted brokers to let them know what is happening.S
We await your further update to pass onto the brokers.
Kind Regards,
Biddulphs International's reply15 Jul 2021, 08:39
Official
Dear Mr & Mrs Forsythe,
We acknowledge receipt of your email and can confirm you have already been sent a claim form to regarding any damages noted.
We can confirm both the branch and Head Office have been in contact with you and called you overseas to discuss the matter further upon communication from yourselves.
We note your comments and wish to further add more detail to your statements as follows:
• Your shipment - there were delays in the Cape Town port so the container was held at no cost to yourselves - Departed mid January and went via Freeport Grand Bahamas - transshipped in March. Delays in Grand Bahamas due to extreme tropical storms. Sailed and discharged in Vancouver port April, 2021. Cleared to depot Vancouver the end April.
• Out turn date was end of April 2021 "(Tropical storm in the Bahamas and covid at various ports causing congestion and delays) - Ports in Free Port and Rodman have been severely congested with cargo laying over for weeks at a time due to the influx of cargo into USA and the peak Covid Season with most staff working remotely from home coupled with this we have been experiencing berthing delays of vessels at transshipment ports. This extract is as per shipping line.
• POD signed all packages delivered.
Note, consignment was delivered approx 400kms in-land by agents. You reverted approximately one month after delivery to give a list of damages. There are two main furniture pieces that have incurred damage, namely 1 x antique gate table with damaged leg and 1 x antique kist damaged. Issues noted with packing as per your communication to us refers to, namely 1 x sculpted metal airplane damaged in a box, assortment of silk flowers damaged in a box, 1x calligraphy artwork damaged in a box and an assortment of train silicone moulds damaged.
Once you submit your claim to our insurance brokers as we have suggested businesses to approach for repairs we hope they will process this speedily and in accordance with your valuation form. Below is your reply to our email with suggested businesses to approach:
forsyth.s | Tue, 29 Jun, 23:19pm
Hello. I have contacted a number of companies in Vancouver and asked them if they are willing to quote from a picture, but have not yet received a reply. But Canadian businesses are notorious for slow responses. One of them advertises that they repair furniture that is not made in Canada. I’m not quite sure why this is relevant, I suspect they are using it as a marketing gimmick. But since the vast majority of old furniture in Canada is made of maple, it may be important. I have Furniture Medic on Kelowna and also await their response. I have also contacted brokers to let them know what is happening.S
We await your further update to pass onto the brokers.
Kind Regards,
We acknowledge receipt of your email and can confirm you have already been sent a claim form to regarding any damages noted.
We can confirm both the branch and Head Office have been in contact with you and called you overseas to discuss the matter further upon communication from yourselves.
We note your comments and wish to further add more detail to your statements as follows:
• Your shipment - there were delays in the Cape Town port so the container was held at no cost to yourselves - Departed mid January and went via Freeport Grand Bahamas - transshipped in March. Delays in Grand Bahamas due to extreme tropical storms. Sailed and discharged in Vancouver port April, 2021. Cleared to depot Vancouver the end April.
• Out turn date was end of April 2021 "(Tropical storm in the Bahamas and covid at various ports causing congestion and delays) - Ports in Free Port and Rodman have been severely congested with cargo laying over for weeks at a time due to the influx of cargo into USA and the peak Covid Season with most staff working remotely from home coupled with this we have been experiencing berthing delays of vessels at transshipment ports. This extract is as per shipping line.
• POD signed all packages delivered.
Note, consignment was delivered approx 400kms in-land by agents. You reverted approximately one month after delivery to give a list of damages. There are two main furniture pieces that have incurred damage, namely 1 x antique gate table with damaged leg and 1 x antique kist damaged. Issues noted with packing as per your communication to us refers to, namely 1 x sculpted metal airplane damaged in a box, assortment of silk flowers damaged in a box, 1x calligraphy artwork damaged in a box and an assortment of train silicone moulds damaged.
Once you submit your claim to our insurance brokers as we have suggested businesses to approach for repairs we hope they will process this speedily and in accordance with your valuation form. Below is your reply to our email with suggested businesses to approach:
forsyth.s | Tue, 29 Jun, 23:19pm
Hello. I have contacted a number of companies in Vancouver and asked them if they are willing to quote from a picture, but have not yet received a reply. But Canadian businesses are notorious for slow responses. One of them advertises that they repair furniture that is not made in Canada. I’m not quite sure why this is relevant, I suspect they are using it as a marketing gimmick. But since the vast majority of old furniture in Canada is made of maple, it may be important. I have Furniture Medic on Kelowna and also await their response. I have also contacted brokers to let them know what is happening.S
We await your further update to pass onto the brokers.
Kind Regards,
SF
Sandy F's updateReviewer Update
16 Jul 2021, 23:27My last name is Forsyth, not Forsythe. Professional companies spell the names of their clients correctly.
SF
Sandy F's update16 Jul 2021, 23:27
Reviewer Update
My last name is Forsyth, not Forsythe. Professional companies spell the names of their clients correctly.