AV
Anton V
1 reviews | Active since Jan 2017
29 Nov 2020, 12:10
Lots of items did not arrive.
Will not recommend them to anyone. Not responsive to emails - rather phone them. Our stuff was delivered on 23 November with a list of 40 items missing, including cutlery, pots and pans and 14 paintings. Spoke to Se****, who said they'll investigate. it's now 6 days since delivery and we still can't eat with knives and forks.
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Biddulphs International's replyOfficial
30 Nov 2020, 16:18Dear Mr Venter,
Thank you for taking our call earlier. The matter has been escalated the the claims handler and branch manager in Cape Town as we received the detailed list from you yesterday, being Sunday 29th November 2020.
We believe a pallet containing your personal effects was not included on the load coming out of storage, we are busy checking this and are confident the remaining items in storage will be returned.
Thank you for your patience and understanding.
Team Biddulphs
Thank you for taking our call earlier. The matter has been escalated the the claims handler and branch manager in Cape Town as we received the detailed list from you yesterday, being Sunday 29th November 2020.
We believe a pallet containing your personal effects was not included on the load coming out of storage, we are busy checking this and are confident the remaining items in storage will be returned.
Thank you for your patience and understanding.
Team Biddulphs
Biddulphs International's reply30 Nov 2020, 16:18
Official
Dear Mr Venter,
Thank you for taking our call earlier. The matter has been escalated the the claims handler and branch manager in Cape Town as we received the detailed list from you yesterday, being Sunday 29th November 2020.
We believe a pallet containing your personal effects was not included on the load coming out of storage, we are busy checking this and are confident the remaining items in storage will be returned.
Thank you for your patience and understanding.
Team Biddulphs
Thank you for taking our call earlier. The matter has been escalated the the claims handler and branch manager in Cape Town as we received the detailed list from you yesterday, being Sunday 29th November 2020.
We believe a pallet containing your personal effects was not included on the load coming out of storage, we are busy checking this and are confident the remaining items in storage will be returned.
Thank you for your patience and understanding.
Team Biddulphs