Lack of communication / truck was late.

I used the PE branch as their quote was quite competitive and Khuthaza was great at answering my questions via email. I ended up using them since the first moving company I booked with didn't pitch on the day of the move (Friday). That same day I called Biddulphs and asked if they are able to do the move on Monday, I asked what time the truck would be there on Monday and Gavin told me 9am. After doing an immediate payment and sending POP, I got no confirmation via email of the time the truck would be on site.

Monday morning I called before 8am to get confirmation of a time and they said they would have to check and will call back within 15/ 20 minutes. I called back after half an hour and I got the same response. They finally called back and told me that the truck would be there between 10 and 11.

At 11:07 I call and ask the ETA of the truck and they said they would get back to me. I then get a call from the driver to say that he will only be there after 12.

At least they arrived at 12:08. While they were moving and loading the items I had a chat to the staff and they mentioned that they were not informed that they would be moving items from the 2nd floor with no lift (although I did mention this in my quote.) They were apparently 1 staff short that day which also effects the time period of each move.

During the move, the 2 guys accidentally knocked the washing machine on the corner of the wall, which chipped the paint off but at least my maintenance guy was there to do touch ups, hence I left it out of the email to Khuthaza as I only expressed that I was disappointed with the lack of communication after paying.

I would of appreciated better communication from the operations manager and be given a realistic time of when the truck would of been on site. If there was delay due to unforeseen reasons, it would be nice that the client is informed.