Lack of communication

I received the worst service from the CPT branch. It took over two weeks just to get a correct quotation, and I had to constantly follow up with the three people handling my request—none of whom responded properly. I was never given a delivery date, no one from operations contacted me as promised, and the entire process was poorly communicated.

To make matters worse, someone is now demanding payment without ever sending an invoice, leaving me unable to submit it to my company. My items are still in transit with no clear updates.

This is extremely disappointing, especially since I previously used the PTA branch and received excellent, professional service. The CPT branch has completely failed to meet that standard.