Insurance Claim Hanging From February 2025 to date...

Good Day,

Having used Biddulphs International twice, I was happy with their service until an insurance claim was made in early February 2025 to no completion to date in April 2025. My delivery was delayed, of which full payment was received yet when I have to be assisted with the insurance claim, several of excuses are given. The delay tactics and non-communication are so loud that all the goodness you have done is erased. How can an insurance claim take more than a month to conclude? Your service level of professionalism especially in the Gautemg branch is poor. I have made countless follow-ups with Genelise and Yolandi. Communication is not initiated on your side. How can I be told that it takes two weeks for you to receive a quote on repairs? I was not even told to seek a repair quote on my side, which would be concluded in a day. I asked that this be escalated to management, to no avail. This is a big inconvenience. I do not want to wait any longer for your repairs and just need a refund for what was broken by your team.