Hugely disappointing experience with Biddulphs.

The best thing about Biddulphs was the very competitive quote we received; unfortunately that is where it ends.

Our move from Klapmuts to Pretoria was handled initially by the Cape Town branch - communication was slow or non-existent and we were never kept in the loop in the build up to the move. It took me having to phone Biddulphs the day before our move to find out when the trucks would be there, who the driver was, etc. The driver and team arrived on time and they were efficient with packing up the house.

Collection was on a Thursday and delivery of the goods was scheduled for the following Monday in Pretoria. Again, I received no communication from Biddulphs around the status of our move, what the next steps were, where the truck was, and what the estimated time of delivery of our house contents would be in Pretoria. I, once again, needed to phone Biddulphs to find out what was going on. After being passed around from one individual to the other, I finally was informed that delivery would be between 10h00-10h30 on Monday...

Delivery finally took place at 16h00 on Monday, only 6 hours late which put immense pressure on us as a family. It was a day of hell trying to find out where the truck was, why it was late, when they would arrive, etc. I phoned Biddulphs multiple times and was promised to be called back with an update, which never materialised. The only call I got from Biddulphs was from the Cape Town branch apologising for the delay and stressing that it was not their fault as the Pretoria branch was handling the delivery. Since Monday, no one from Biddulphs has called to check if we are happy with everything, if there were any issues with the move, nothing. And I am not confident I will get that call.

We decided to go with Biddulphs after seeing the high reviews it received on HelloPeter, coupled with the competitive quote we received, but we are hugely disappointed in the service we have received from them.