DO NOT USE BIDDULPHS AND DEFINITELY DON'T MAKE USE OF THEIR INSURANCE

I don't recommend getting insurance through Biddulphs as we moved from Howick to Johannesburg recently. We made a claim as items were missing and we had a damaged queen size headboard. Firstly when the consultant from Biddulphs came to the house to give a quote she really recommended that I use Biddulphs insurance, which I did. It cost over R6000.00 for the insurance which is a lot of money especially since it was off peak time of the month and mid week that the truck drove to Johannesburg. So the guys that offloaded the goods at our destination asked if we wanted to go to the truck and take photos of the damaged headboard to make a claim. I decided because the headboard was sentamental to me I would try and have it repaired so asked them to bring it into the house which they did. They couldn't get it into the main bedroom due to it needing to be dismantled in order to get it past the wall so they put it in the lounge. We had to squeeze past it to move in the lounge. So we took photos and sent it through to Biddulphs as requested. They then sent a form to fill out which I did and included the missing items. I found a carpenter a month later that repaired the headboard at the cost of what I insured it for, at replacement value, as the insurance company charge R1000.00 excess on every claim. Biddulphs came back to us saying that they would not cover the missing items as they couldn't trace that they were missing. Now you are required to specify every item that you want insured of which one of the missing items were a box of clothes which we insured for R10000.00 but claimed for R4500.00. The clothes that were missing came to a much higher value as they were Ferrari, diesel and vans brands of which my Daughter bought in the UK. Biddulphs has since phoned me twice to try and pick up the headboard to have it repaired. Now I am sorry they tell you to insure your items for replacement value in today's money which increases your insured value which increases your premium and then they want to try and repair things plus on the first phone call I had already told them that I had had the headboard repaired but they phoned again on Tuesday. We are now in month 3 without any monies paid and had to pay out of our own pockets to repair the headboard that was blocking the lounge. When they offloaded the truck many of our items weren't accounted for by means of numbers and stickers on each item they would walk past my Daughter who was doing the inventory and just say no number. We also received two very large paintings and a large ornament that wasn't ours so I told them straight away and they put it back on the truck. That means that the stickers on those 3 items that weren't ours must be 3 items of ours that were never delivered as they were ticked off as a number on the inventory list of ours. I am an elderly lady of 74 and am tired of having to explain myself getting nowhere with Biddulphs and I feel they are taking advantage of the fact that i'm an elderly lady. I recommend you don't use Biddulphs as a removal company as they don't account for all your belongings by putting item number stickers on each and every item and you certainly don't use their insurance as you will never see your items or the money again. Biddulphs is aware that this review would come as my Daughter did two reviews in hope that they would pay and the case would be closed. Biddulphs contested the reviews with Hellopeter. The first review they asked for evidence and my Daughter said not to worry if they don't settle soon she would write another review and send the proof/evidence. So my Daughter wrote another review yesterday which was almost a month later from her first review after still not receiving any joy from Biddulphs. That review was also contested by Biddulphs and my Daughter sent the proof to Hellopeter and they took the review down as a 3rd party can't write a review. So this has been a long draining ordeal and I am writing this review in the hope that you who is reading this doesn't get burnt by Biddulphs. Thank you