VT
Vimal T
1 reviews | Active since Aug 2016
05 Mar 2021, 12:43
Disgusted
I paid for a premium service for Biddulphs to move my belongings into my new house. I even made sure that Biddulphs comes out to my house to do a comprehensive site inspection and quote so there are no surprises on moving day. The crew shows up on moving day with truck that weighs more than 3.5 tonnes. The vehicle is not allowed on to the complex roads because its too heavy.They then invoice me for a shuttle vehicle after I paid in full more than 14 days before moving day. I will not recommend their services. They are far from the proffesional service that I expected to receive. No better than the "1 man with a van type" that waits around the corner on month end.
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Replies (5)VT
Vimal T's updateReviewer Update
05 Mar 2021, 22:47Update: my move was delayed well into the night. I paid for unpacking service..which the staff tried to weasel their way out of. My house was left in an untidy mess, at 22:00 and I have the pictures to prove it. Biddulphs staff literally dumped my belongings out of the boxes on the couches, the floor and kitchen counters. Im happy to share the pictures with anyone that's interested. The staff insisted that they unpack but don't put items away?? Wheres the logic in that?? I will never use the services of Biddulphs again. This was a traumatizing experience for me and my family. It has absolutely ruined the excitement of moving into out new home. I don't ever want to be reminded of Biddulphs and their horrible service ever again.
VT
Vimal T's update05 Mar 2021, 22:47
Reviewer Update
Update: my move was delayed well into the night. I paid for unpacking service..which the staff tried to weasel their way out of. My house was left in an untidy mess, at 22:00 and I have the pictures to prove it. Biddulphs staff literally dumped my belongings out of the boxes on the couches, the floor and kitchen counters. Im happy to share the pictures with anyone that's interested. The staff insisted that they unpack but don't put items away?? Wheres the logic in that?? I will never use the services of Biddulphs again. This was a traumatizing experience for me and my family. It has absolutely ruined the excitement of moving into out new home. I don't ever want to be reminded of Biddulphs and their horrible service ever again.
Biddulphs International's replyOfficial
08 Mar 2021, 11:00Dear V. Tuckooriah,
The contents of your feedback are noted and have been forwarded onto the relevant branch already. The branch manager will be in touch with you accordingly.
With regards to your shuttle query, it was noted to you at the survey and added onto your quote as you indicated at the time of quoting you were not sure if a shuttle was needed. At the time of confirming your booking you were asked this again and declined to pay the extra shuttle fee as you said it would not be required. On the day of the move, security would not let us through the entrance unless we had a shuttle.
Please note, we only provide unpacking services onto a flat surface. You are referring to a home dressing service. Due to the nature of COVID and families generally wanting to wash/re-organise their own private areas and belongings after a move together with families wanting things packed into certain areas it would not be possible to unpack each item individually into certain areas. An additional quote can be provided for this should you wish for this to happen.
Kind Regards,
Team Biddulphs
The contents of your feedback are noted and have been forwarded onto the relevant branch already. The branch manager will be in touch with you accordingly.
With regards to your shuttle query, it was noted to you at the survey and added onto your quote as you indicated at the time of quoting you were not sure if a shuttle was needed. At the time of confirming your booking you were asked this again and declined to pay the extra shuttle fee as you said it would not be required. On the day of the move, security would not let us through the entrance unless we had a shuttle.
Please note, we only provide unpacking services onto a flat surface. You are referring to a home dressing service. Due to the nature of COVID and families generally wanting to wash/re-organise their own private areas and belongings after a move together with families wanting things packed into certain areas it would not be possible to unpack each item individually into certain areas. An additional quote can be provided for this should you wish for this to happen.
Kind Regards,
Team Biddulphs
Biddulphs International's reply08 Mar 2021, 11:00
Official
Dear V. Tuckooriah,
The contents of your feedback are noted and have been forwarded onto the relevant branch already. The branch manager will be in touch with you accordingly.
With regards to your shuttle query, it was noted to you at the survey and added onto your quote as you indicated at the time of quoting you were not sure if a shuttle was needed. At the time of confirming your booking you were asked this again and declined to pay the extra shuttle fee as you said it would not be required. On the day of the move, security would not let us through the entrance unless we had a shuttle.
Please note, we only provide unpacking services onto a flat surface. You are referring to a home dressing service. Due to the nature of COVID and families generally wanting to wash/re-organise their own private areas and belongings after a move together with families wanting things packed into certain areas it would not be possible to unpack each item individually into certain areas. An additional quote can be provided for this should you wish for this to happen.
Kind Regards,
Team Biddulphs
The contents of your feedback are noted and have been forwarded onto the relevant branch already. The branch manager will be in touch with you accordingly.
With regards to your shuttle query, it was noted to you at the survey and added onto your quote as you indicated at the time of quoting you were not sure if a shuttle was needed. At the time of confirming your booking you were asked this again and declined to pay the extra shuttle fee as you said it would not be required. On the day of the move, security would not let us through the entrance unless we had a shuttle.
Please note, we only provide unpacking services onto a flat surface. You are referring to a home dressing service. Due to the nature of COVID and families generally wanting to wash/re-organise their own private areas and belongings after a move together with families wanting things packed into certain areas it would not be possible to unpack each item individually into certain areas. An additional quote can be provided for this should you wish for this to happen.
Kind Regards,
Team Biddulphs
VT
Vimal T's updateReviewer Update
08 Mar 2021, 12:15Deoliza Maritz came out to my house to quote for the move. There is a board at the gate that clearly indicates the maximum vehicle weight permitted into the complex. Furthermore all communication with Biddulphs was completed via e mail. Not once was there a question regarding a shuttle vehicle because we were under the impression that Biddulphs were competent enough to deliver a proper service. Clearly the wrong vehicle was sent to complete the job. This delayed the move by 3 hours. The moving staff pitched up at 10:30 on moving day. Im absolutely disappointed and I will steer well clear of Biddulphs going forward.
VT
Vimal T's update08 Mar 2021, 12:15
Reviewer Update
Deoliza Maritz came out to my house to quote for the move. There is a board at the gate that clearly indicates the maximum vehicle weight permitted into the complex. Furthermore all communication with Biddulphs was completed via e mail. Not once was there a question regarding a shuttle vehicle because we were under the impression that Biddulphs were competent enough to deliver a proper service. Clearly the wrong vehicle was sent to complete the job. This delayed the move by 3 hours. The moving staff pitched up at 10:30 on moving day. Im absolutely disappointed and I will steer well clear of Biddulphs going forward.
Biddulphs International's replyOfficial
08 Mar 2021, 12:37Dear Vimal,
Your feedback is noted but we disagree with your statements and the options that were presented to you.
I believe the branch manager has been in touch with you today and already proposed a gesture of goodwill refunding you the poor access surcharge and also towards the unpacking to satisfy your requests.
We do not always get things right and in this instance there are areas where we can certainly improve on. Its all about ensuring we follow up on these issues and resolve them amicably.
Assuring you of our best attention at all times.
Team Biddulphs
Your feedback is noted but we disagree with your statements and the options that were presented to you.
I believe the branch manager has been in touch with you today and already proposed a gesture of goodwill refunding you the poor access surcharge and also towards the unpacking to satisfy your requests.
We do not always get things right and in this instance there are areas where we can certainly improve on. Its all about ensuring we follow up on these issues and resolve them amicably.
Assuring you of our best attention at all times.
Team Biddulphs
Biddulphs International's reply08 Mar 2021, 12:37
Official
Dear Vimal,
Your feedback is noted but we disagree with your statements and the options that were presented to you.
I believe the branch manager has been in touch with you today and already proposed a gesture of goodwill refunding you the poor access surcharge and also towards the unpacking to satisfy your requests.
We do not always get things right and in this instance there are areas where we can certainly improve on. Its all about ensuring we follow up on these issues and resolve them amicably.
Assuring you of our best attention at all times.
Team Biddulphs
Your feedback is noted but we disagree with your statements and the options that were presented to you.
I believe the branch manager has been in touch with you today and already proposed a gesture of goodwill refunding you the poor access surcharge and also towards the unpacking to satisfy your requests.
We do not always get things right and in this instance there are areas where we can certainly improve on. Its all about ensuring we follow up on these issues and resolve them amicably.
Assuring you of our best attention at all times.
Team Biddulphs
VT
Vimal T's updateReviewer Update
08 Mar 2021, 13:08You disagree with the truth? I have all communication with Biddulphs in writing. By all means let's meet face to face and present the facts.
Your branch manager has already viewed my old residence complex on google maps, and he verified that there's a board outside that displays the maximum vehicle weight thats permitted by the body corporate.
I have a copy of the register from the complex manager for 01 February 2021 when Deoliza entered the complex as an official of Biddulphs to quote for the move.
The situation will not be resolved amicably. Unless of course, if by amicably you mean misrepresentation of the true course of events by Biddulphs.
Your branch manager has already viewed my old residence complex on google maps, and he verified that there's a board outside that displays the maximum vehicle weight thats permitted by the body corporate.
I have a copy of the register from the complex manager for 01 February 2021 when Deoliza entered the complex as an official of Biddulphs to quote for the move.
The situation will not be resolved amicably. Unless of course, if by amicably you mean misrepresentation of the true course of events by Biddulphs.
VT
Vimal T's update08 Mar 2021, 13:08
Reviewer Update
You disagree with the truth? I have all communication with Biddulphs in writing. By all means let's meet face to face and present the facts.
Your branch manager has already viewed my old residence complex on google maps, and he verified that there's a board outside that displays the maximum vehicle weight thats permitted by the body corporate.
I have a copy of the register from the complex manager for 01 February 2021 when Deoliza entered the complex as an official of Biddulphs to quote for the move.
The situation will not be resolved amicably. Unless of course, if by amicably you mean misrepresentation of the true course of events by Biddulphs.
Your branch manager has already viewed my old residence complex on google maps, and he verified that there's a board outside that displays the maximum vehicle weight thats permitted by the body corporate.
I have a copy of the register from the complex manager for 01 February 2021 when Deoliza entered the complex as an official of Biddulphs to quote for the move.
The situation will not be resolved amicably. Unless of course, if by amicably you mean misrepresentation of the true course of events by Biddulphs.