NL
NIRBANA L
1 reviews | Active since Oct 2015
10 Apr 2024, 20:24
Disappointing experience
Disappointing experience. My husband utilized their services to move from Jhb to CPT in Jan and our goods were damaged. Its been 2 months later and this is still not resolved. All information was submitted on the initial claim and staff takes weeks to respond to a simple email but when it was time to make a sale, they were there immediately.
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Biddulphs International's replyOfficial
17 Apr 2024, 12:11Dear Valued Client,
We are sorry to hear of the delay in our claims teams responding timeously. This is certainly not the norm.
We note that this particular claim involves a damaged fridge freezer handle to the value of less than R300 which falls within the excess.
The claims department will respond accordingly and look to assist amicably where possible in this replacement and/or repair.
We hope we can do better next time round.
Thank you again for choosing Team Biddulphs.
We are sorry to hear of the delay in our claims teams responding timeously. This is certainly not the norm.
We note that this particular claim involves a damaged fridge freezer handle to the value of less than R300 which falls within the excess.
The claims department will respond accordingly and look to assist amicably where possible in this replacement and/or repair.
We hope we can do better next time round.
Thank you again for choosing Team Biddulphs.
Biddulphs International's reply17 Apr 2024, 12:11
Official
Dear Valued Client,
We are sorry to hear of the delay in our claims teams responding timeously. This is certainly not the norm.
We note that this particular claim involves a damaged fridge freezer handle to the value of less than R300 which falls within the excess.
The claims department will respond accordingly and look to assist amicably where possible in this replacement and/or repair.
We hope we can do better next time round.
Thank you again for choosing Team Biddulphs.
We are sorry to hear of the delay in our claims teams responding timeously. This is certainly not the norm.
We note that this particular claim involves a damaged fridge freezer handle to the value of less than R300 which falls within the excess.
The claims department will respond accordingly and look to assist amicably where possible in this replacement and/or repair.
We hope we can do better next time round.
Thank you again for choosing Team Biddulphs.