Disappointed
We are very disappointed in Biddulphs. We had the best service delivery from the start. Amazing communication and the packing team were excellent. But since we arrived in Canada, we have had absolutely no communication with Biddulphs with regards to the status of our shipment. Then we received a Facebook message from a caring person who moved to the UK that one of our boxes was sent with them. When we addressed this with Biddulphs they knew about this error and didn’t even bother to tell us this fault was made. When we addressed this issue it was obvious they didn’t care and when we asked for the status of when we would receive our shipment they wanted us to pay more money. This is outrageous, how do you mess up and try cover it up. Then when we email them we are ignored. When will we receive our shipment? Has our box that landed in the UK been retrieved? Will we ever receive feedback?
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Biddulphs International's replyOfficial
16 Mar 2023, 12:44Dear Valued Client,
We refer to your dissatisfaction with the way we are handling/have handled your move and your concerns regarding the one item which has arrived in error in the UK.
We were not aware of the situation until the carton arrived in the UK. We were notified of this error, a few days prior to you contacting us to advise us of this situation. It was not our intention to hold this information, but investigations had to be made first to ensure we could give you the correct information. Correspondence was sent to you early February and further correspondence was sent to you by our Operations Manager the very next day early February, advising you of the situation. The carton in the UK will be expedited at our cost to join your main shipment and when this takes place we will advise you accordingly.
Your goods were collected November 2022. Upon receipt of your email dated mid December 2022, our team did advise that we had recently filled up a container and that it would be a while before we ship the next groupage container to Canada. It is normal practice that information is sent to clients waiting for groupage after their goods have been in store with us for the minimum estimated period. We did suggest that we cost your goods via another port in Canada which could have been a faster sailing, but this route to your delivery residence is more expensive, you advised that you did not require this routing at your cost.
At this time we have a groupage container building up for Canada again and your goods will be dispatched as soon as the groupage container is filled. Any further queries relating to this shipment, please email the team on *** and they will be happy to assist.
Once again, thank you for your patience and understanding. We wish you all the best settling into your new residence.
Kind Regard's
Team Biddulphs
We refer to your dissatisfaction with the way we are handling/have handled your move and your concerns regarding the one item which has arrived in error in the UK.
We were not aware of the situation until the carton arrived in the UK. We were notified of this error, a few days prior to you contacting us to advise us of this situation. It was not our intention to hold this information, but investigations had to be made first to ensure we could give you the correct information. Correspondence was sent to you early February and further correspondence was sent to you by our Operations Manager the very next day early February, advising you of the situation. The carton in the UK will be expedited at our cost to join your main shipment and when this takes place we will advise you accordingly.
Your goods were collected November 2022. Upon receipt of your email dated mid December 2022, our team did advise that we had recently filled up a container and that it would be a while before we ship the next groupage container to Canada. It is normal practice that information is sent to clients waiting for groupage after their goods have been in store with us for the minimum estimated period. We did suggest that we cost your goods via another port in Canada which could have been a faster sailing, but this route to your delivery residence is more expensive, you advised that you did not require this routing at your cost.
At this time we have a groupage container building up for Canada again and your goods will be dispatched as soon as the groupage container is filled. Any further queries relating to this shipment, please email the team on *** and they will be happy to assist.
Once again, thank you for your patience and understanding. We wish you all the best settling into your new residence.
Kind Regard's
Team Biddulphs
Biddulphs International's reply16 Mar 2023, 12:44
Official
Dear Valued Client,
We refer to your dissatisfaction with the way we are handling/have handled your move and your concerns regarding the one item which has arrived in error in the UK.
We were not aware of the situation until the carton arrived in the UK. We were notified of this error, a few days prior to you contacting us to advise us of this situation. It was not our intention to hold this information, but investigations had to be made first to ensure we could give you the correct information. Correspondence was sent to you early February and further correspondence was sent to you by our Operations Manager the very next day early February, advising you of the situation. The carton in the UK will be expedited at our cost to join your main shipment and when this takes place we will advise you accordingly.
Your goods were collected November 2022. Upon receipt of your email dated mid December 2022, our team did advise that we had recently filled up a container and that it would be a while before we ship the next groupage container to Canada. It is normal practice that information is sent to clients waiting for groupage after their goods have been in store with us for the minimum estimated period. We did suggest that we cost your goods via another port in Canada which could have been a faster sailing, but this route to your delivery residence is more expensive, you advised that you did not require this routing at your cost.
At this time we have a groupage container building up for Canada again and your goods will be dispatched as soon as the groupage container is filled. Any further queries relating to this shipment, please email the team on *** and they will be happy to assist.
Once again, thank you for your patience and understanding. We wish you all the best settling into your new residence.
Kind Regard's
Team Biddulphs
We refer to your dissatisfaction with the way we are handling/have handled your move and your concerns regarding the one item which has arrived in error in the UK.
We were not aware of the situation until the carton arrived in the UK. We were notified of this error, a few days prior to you contacting us to advise us of this situation. It was not our intention to hold this information, but investigations had to be made first to ensure we could give you the correct information. Correspondence was sent to you early February and further correspondence was sent to you by our Operations Manager the very next day early February, advising you of the situation. The carton in the UK will be expedited at our cost to join your main shipment and when this takes place we will advise you accordingly.
Your goods were collected November 2022. Upon receipt of your email dated mid December 2022, our team did advise that we had recently filled up a container and that it would be a while before we ship the next groupage container to Canada. It is normal practice that information is sent to clients waiting for groupage after their goods have been in store with us for the minimum estimated period. We did suggest that we cost your goods via another port in Canada which could have been a faster sailing, but this route to your delivery residence is more expensive, you advised that you did not require this routing at your cost.
At this time we have a groupage container building up for Canada again and your goods will be dispatched as soon as the groupage container is filled. Any further queries relating to this shipment, please email the team on *** and they will be happy to assist.
Once again, thank you for your patience and understanding. We wish you all the best settling into your new residence.
Kind Regard's
Team Biddulphs