Hellopeter
Share Your Experience
NM
Nkululeko M

1 reviews | Active since Nov 2018

25 Nov 2025, 11:47

Damaged Item and lack of communication

On 29 October, Biddulphs International collected my furniture in Johannesburg for delivery to Durban. On 31st of October, my furniture was delivered, and during transit from Johannesburg to Umhlanga, my study table was damaged. The table was subsequently collected by Biddulphs International, and I was advised that someone would contact me within three business days. Although I was eventually contacted, 5 days later - it has now been 25 days since the incident, and I have received no clear update on the status of my table. Despite sending multiple follow-up emails, the responses have been minimal and lack clarity regarding the next steps.

This prolonged delay is unacceptable, and I am deeply concerned about the whereabouts of my table. I kindly request an immediate update on the situation and a clear resolution plan. Thank you for your urgent attention to this matter.

0
Replies (1)
Biddulphs International
Biddulphs International's reply26 Nov 2025, 08:58
Official
Dear N. Motloung, we understand that dealing with a damaged item and subsequent communication can be incredibly frustrating, and we sincerely apologize for the prolonged delay and lack of clarity you've experienced. We value your business and are committed to resolving this situation. We have immediately looked into the details of your study table repair, which was damaged during the Johannesburg to DBN transit load. We are pleased to confirm that your study table repair is complete and ready for delivery. This has been the case for sometime. The current delay revolves around the settlement of the insurance excess fee and your request for a payout despite the table being repaired accordingly. This is in line with standard policy conditions you signed accordingly. We understand there is a disagreement on the final resolution, which included a mention of legal action. To ensure the fairest and most appropriate resolution, we have escalated your specific case details to our broker team to make contact.  We want to resolve this for you quickly and fairly, as we do not want your table to remain undelivered. Thank you for your support and patience as we finalize this.