RN
Ranon N

1 reviews | Active since May 2023

31 May 2023, 11:42

Damaged goods

Used this company to move my items from durban to cape town. They charged me to crate my tvs, but instead wrapped them in bubble wrap and cardboard, now the 1 x TV is damaged. They managed to break all my surround sound speakers, fans, gas heater, study desk, tv unit, toaster press and a car moulding. All the items have been insured and now they want to repair the desk and TV unit, let's wait and see how that turns out. The rest of the items are still at broken and with me and 2 weeks have elapsed with no finalization on the damaged items. Definitely a no no from me for this company.

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Replies (1)
Biddulphs International
Biddulphs International's reply31 May 2023, 12:28
Official
Dear Ranon,

Thank you for the feedback. 

 A completed claim form sent was only sent to us on 22/05/2023 to start initiating the claim via our brokers. WE are yet to get all or any information on the speakers. We went to collect your items as of this morning being 31.05.2023.
Our claims team is liaising with the brokers regarding the photos sent and are busy obtaining replacement quotes

Thank you for your patience and understanding.

Team Biddulphs