YD
Yasmina D

1 reviews | Active since Jan 2024

30 Jan 2024, 14:10

Biddulps International Goods Transfer

We contacted Biddulps to ship our goods to Australia in August. The goods were collected in August and ad at today 30January the goods have not been delivered. We are literally camping with two School going children in a rented house, sleeping, sitting and eating on the floor. Having immigrated and sent our goods we cannot buy anymore than the basic necessities. The children have started school and we have started work with the greatest inconvenience which has been a test in our patience! The Australian clearing agents are not helpful and willing to assist with speeding up the quarantine process. Our goods have been in quarantine for over a month. Biddulps did not tell us that it would take 5 months and more to ship goods. I would never recommend to Anyone immigrating to use Biddulps or even to co aider shipping goods. The absolute inconvenience and trauma that we have had to go through due to this shoddy service is unfathomable. As new Immigrants financially it has been be the trying as we have had to purchase some goods that are already in our container.

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Replies (1)
Biddulphs International
Biddulphs International's reply01 Feb 2024, 14:12
Official
Dear Yasmina,

Your communication has been forwarded to the relevant branch and they are already in constant contact with you. It is understandable that you are frustrated regarding the delays with the clearance of your shipment, these delays are beyond our control.  We have spoken with our preferred destination agent and they are certainly aware of the situation. This is not unique to only Biddulphs. It is regrettable that the quarantine/customs divisions are running behind due to the Christmas season.  The agents also understand that you require delivery as soon as the inspections have been carried out. We will continually work with the various customs and agent partners to expedite and clear your shipment. 

Thank you
Team Biddulphs