LG
Leon G
1 reviews | Active since Aug 2017
01 Feb 2023, 15:01
Biddulphs worst service and staff are not professional
I recently used this company for my move from dbn to jhb.I am deeply appaled by the behavior of their staff and the way my items were handled,several items were damaged,staff members used my toilet and urinated all over the seat,I had to clean this,they scapped the wall on the stairway,my mattress and base were also damaged and their dirty hands now stained the mattress and base and base damaged.Chest freezer,dishwasher all dented which were recently bought,staff members wearing sandals and carrying items,staff members wearing enviroserve uniform,I will never use this company again and warn others not to use this company.I have called their jhb branch and they refuse to furnish me with the branch managers cdll number,and nobody wants to assist.
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Replies (2)LG
Leon G's updateReviewer Update
01 Feb 2023, 20:38Biddulphs now make a false statement to hello peter stating that I am making a false statement and I am not a client of theirs,I provided help peter admin with photos of damaged goods photos of their staff using saddles carrying items in the rain,staff wearing enviroserve uniform working for then ,photos of the items they damaged and a copy of the quote and acceptance...this company is dishonest the jhb branch manager Japhter also personally visited my premises and saw the damages for himself,don't use this dishonest company!
LG
Leon G's update01 Feb 2023, 20:38
Reviewer Update
Biddulphs now make a false statement to hello peter stating that I am making a false statement and I am not a client of theirs,I provided help peter admin with photos of damaged goods photos of their staff using saddles carrying items in the rain,staff wearing enviroserve uniform working for then ,photos of the items they damaged and a copy of the quote and acceptance...this company is dishonest the jhb branch manager Japhter also personally visited my premises and saw the damages for himself,don't use this dishonest company!
Biddulphs International's replyOfficial
13 Feb 2023, 08:15Dear Mr Govender,
Your review has been acknowledged and dealt with as swiftly as possible.
We note your reviews were originally removed due to incorrect facts being portrayed against our company. We do not believe we have ever been dishonest throughout the quoting and removal process.
We note that from communication you had a good experience with our KZN teams but did encounter challenges and unhappiness with the JHB delivery end. Factually, one of our branch manager/directors did attend your removal site the same day and both the KZN and JHB managers were on call and did make contact with you. All issues will be dealt with as swiftly as possible and have been. We note that a day or two after your move we had another member of staff onsite to assist with your claim form and photos and submission to the insurers/brokers. We continue to remain on hand if needs be and thank you for your patience and understanding as damages can occur during a removal process and thankfully you opted for all risk cover.
Thank You
Your review has been acknowledged and dealt with as swiftly as possible.
We note your reviews were originally removed due to incorrect facts being portrayed against our company. We do not believe we have ever been dishonest throughout the quoting and removal process.
We note that from communication you had a good experience with our KZN teams but did encounter challenges and unhappiness with the JHB delivery end. Factually, one of our branch manager/directors did attend your removal site the same day and both the KZN and JHB managers were on call and did make contact with you. All issues will be dealt with as swiftly as possible and have been. We note that a day or two after your move we had another member of staff onsite to assist with your claim form and photos and submission to the insurers/brokers. We continue to remain on hand if needs be and thank you for your patience and understanding as damages can occur during a removal process and thankfully you opted for all risk cover.
Thank You
Biddulphs International's reply13 Feb 2023, 08:15
Official
Dear Mr Govender,
Your review has been acknowledged and dealt with as swiftly as possible.
We note your reviews were originally removed due to incorrect facts being portrayed against our company. We do not believe we have ever been dishonest throughout the quoting and removal process.
We note that from communication you had a good experience with our KZN teams but did encounter challenges and unhappiness with the JHB delivery end. Factually, one of our branch manager/directors did attend your removal site the same day and both the KZN and JHB managers were on call and did make contact with you. All issues will be dealt with as swiftly as possible and have been. We note that a day or two after your move we had another member of staff onsite to assist with your claim form and photos and submission to the insurers/brokers. We continue to remain on hand if needs be and thank you for your patience and understanding as damages can occur during a removal process and thankfully you opted for all risk cover.
Thank You
Your review has been acknowledged and dealt with as swiftly as possible.
We note your reviews were originally removed due to incorrect facts being portrayed against our company. We do not believe we have ever been dishonest throughout the quoting and removal process.
We note that from communication you had a good experience with our KZN teams but did encounter challenges and unhappiness with the JHB delivery end. Factually, one of our branch manager/directors did attend your removal site the same day and both the KZN and JHB managers were on call and did make contact with you. All issues will be dealt with as swiftly as possible and have been. We note that a day or two after your move we had another member of staff onsite to assist with your claim form and photos and submission to the insurers/brokers. We continue to remain on hand if needs be and thank you for your patience and understanding as damages can occur during a removal process and thankfully you opted for all risk cover.
Thank You