1 reviews | Active since Sept 2013
Biddulphs, the worst moving company.
I used and chose Biddulphs because they seemed to be well established and reputable. I could not have been more wrong. I paid for the packing option with the intent that they would send a team to pack up my apartment in a matter of hours and move the next day. They were due to arrive between 8-9 that first morning. Arrival time 9.50. 1 packer...I was furious. I knew how much stuff would need to be done and he was going to be busy all day. I started helping as much as I could. He did not finish by 5 and needed to finish packing the following morning. Moving day. Alexander from the local move department assured me that they would be early the following morning. Arrival time should be between 7.00 and 8.00 Actual arrival time was 9.30. Due to traffic they said. I checked the traffic, there was none. Alexander told me the truck left just after 7. The truck driver told me he left after 8... So who was lying? The packing took another 3 hours before they could load and move. During the move, our fridge was damaged, the gas braai was damaged(that we even took apart for ease of transport) and the truck had to do multiple trips. The move that should have been 3-4 hours, ended at 4.30 that afternoon. For them to collect their boxes have been another story. And after 3 phone calls, the boxes are still in my house. I will never recommend them, I will never use them again. The service was shocking and horrible.
Thank you for the detailed response.
We have investigated the matter with our Cape Town team and feedback is as follows to reiterate our version of events, namely:
The operations team had been in constant contact with you regarding the removal and arrival times through the days.
We dont always get things right and on this occasion we did apologise well in advance of being late on the first day due to events beyond our control at the time. Sending the one packer is normal procedure as per your load size.
Again, Cape Town traffic is a major from where we operate from, even to the point where all our crews operate from as early as 0600am to try to be onsite as early as possible. We apologise for this, its frustrating and not acceptable but that should not sway or affect our ability to provide with a great removal service.
There is no mention of any damages by email or on the delivery paper work where you signed and as such we would not know of anything regarding the fridge or braai.
Unpacking for clients can take a few days to weeks depending on how long they wish to take. We collect based on being in the area when its convenient. At the time you sent this email, the boxes were already collected.
We are sorry to hear of your dissatisfaction regarding the starting times and box collection and assure you of our best attention at all times.
Stay Safe
Team Biddulphs
Thank you for the detailed response.
We have investigated the matter with our Cape Town team and feedback is as follows to reiterate our version of events, namely:
The operations team had been in constant contact with you regarding the removal and arrival times through the days.
We dont always get things right and on this occasion we did apologise well in advance of being late on the first day due to events beyond our control at the time. Sending the one packer is normal procedure as per your load size.
Again, Cape Town traffic is a major from where we operate from, even to the point where all our crews operate from as early as 0600am to try to be onsite as early as possible. We apologise for this, its frustrating and not acceptable but that should not sway or affect our ability to provide with a great removal service.
There is no mention of any damages by email or on the delivery paper work where you signed and as such we would not know of anything regarding the fridge or braai.
Unpacking for clients can take a few days to weeks depending on how long they wish to take. We collect based on being in the area when its convenient. At the time you sent this email, the boxes were already collected.
We are sorry to hear of your dissatisfaction regarding the starting times and box collection and assure you of our best attention at all times.
Stay Safe
Team Biddulphs