CL
Carol L
1 reviews | Active since Dec 2025
29 Dec 2025, 16:59
Biddulphs terrible service
We used Biddulphs to relocate from Jhb to Cape Town. We were told the afternoon before the move that there was a delay and we would only get our furniture and goods NINE days later. When it finally arrived, only half was there and we ended up waiting TWO WEEKS for our goods. Their communication was shocking and they have yet to acknowledge receipt of my complaint. They overwork their staff and have a terrible logistics system. Absolutely awful.
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Biddulphs International's replyOfficial
02 Jan 2026, 16:14Dear Carol Long, please accept our sincere apologies for the frustration regarding your move. This is not the norm at Biddulphs. We can confirm that the delay was not two weeks. This is not an accurate timeline statement. As this was a late booking during our peak season in early December (you advised you had to vacate your property by the 4th Dec), we accommodated the early collection on the 4th for storage to assist you until transport became available for your part load consignment, which unfortunately necessitated a split delivery. To our knowledge, this groupage load, you were not quoted for a dedicated or special express delivery. While the main load arrived on the 13th Dec and the balance no more than six days later, we acknowledge that our communication regarding these logistics could have been clearer, and we are sorry for the inconvenience caused. The office is in contact and we remain available for any further queries. Wishing you a blessed 2026 ahead. Take Care, Team Biddulphs
Best regards,
Biddulphs International's reply02 Jan 2026, 16:14
Official
Dear Carol Long, please accept our sincere apologies for the frustration regarding your move. This is not the norm at Biddulphs. We can confirm that the delay was not two weeks. This is not an accurate timeline statement. As this was a late booking during our peak season in early December (you advised you had to vacate your property by the 4th Dec), we accommodated the early collection on the 4th for storage to assist you until transport became available for your part load consignment, which unfortunately necessitated a split delivery. To our knowledge, this groupage load, you were not quoted for a dedicated or special express delivery. While the main load arrived on the 13th Dec and the balance no more than six days later, we acknowledge that our communication regarding these logistics could have been clearer, and we are sorry for the inconvenience caused. The office is in contact and we remain available for any further queries. Wishing you a blessed 2026 ahead. Take Care, Team Biddulphs
Best regards,