Biddulphs moved all our belongings from a sea container into our apartment but caused a lot or damages!

Dear Mr Daniels. We do not agree with your feedback. In summary, this was not an origin booked move by Biddulphs, this was arranged your end from the Netherlands and the agents contracted Biddulphs for the import delivery process only. We did not arrange the packing or shipping from Europe. Simply offloading and unpacking. All items were signed for at delivery.  Your comments that we are now unprofessional is misleading as its now over 2 months since the delivery to which you have left reviews on other sites we assume in frustration and to raise attention. Your signed job sheet on the 8th April 2025 (over 2 months later) states very positive feedback after we completed our service, specifically "Yes" to using our services again as well as the overall standard of move and "excellent" noted. You signed a waiver with the agents you contracted and chose overseas declining their insurance offering and presumably arranging your own cover or accepting your own risk. Biddulphs was not privy to this arrangement. There are inherent risks when moving overseas. The delivery team noted 2 x vases damaged and the top of a wooden desk scratched. We disagree on your comments about us not wanting to unpack as this is a service we are happy to provide and complete and/or come back again the next day to complete if there time constraints due to the nature of offloading and time limits within certain residential villages and areas. We are interacting with you constantly and we assume you have been communicating with your chosen agents overseas or own insurers regarding the damages noted and how to resolve this. We encourage you to continue reaching out to your chosen agents and/or insurance company to arrange the repairs accordingly or replacement of any items. Our offices remain open for communication as always. Thank you, Team Biddulphs