Biddulphs just changes delivery time as they please, no contact with customers

Absolutely terrible service. I live in the Western Cape, and my mother wanted to send some items from Gauteng to me. She specifically ended up using Biddulphs as they were slightly more expensive than other companies, so she assumed the service would be better. First, they gave her a pick up date but did not inform her at all about pick up time. She eventually contacted the company and the driver phoned to say around 5pm. This means she waited around all day with no idea when the driver would arrive. Secondly, there was a delivery date on the contract. I had to arrange to be home that day to wait for the delivery, and again, no contact was made with me. Eventually, after contacting Biddulphs, we found out the ITEMS WERE STILL IN PRETORIA. Biddulphs had simply decided to put it on another load and did not inform us at all. I had to wait another week before my items finally arrived. I do not understand how a company can run itself in such. manner. Would not recommend, use a cheaper company and avoid spending more for bad service anyway.