Biddulphs
<p>We booked a delivery from CT to Durban left Tuesday due to arrive Saturday. Today is Sunday no word from Biddulphs re non delivery, no after hours number to contact, no tracking system. I used to recommend Biddulphs but will not again. Given this as well as the lack of communication while booking the move.Very poor service</p>
Helpful (0)
Replies (1)0
Replies (1)'s updateReviewer Update
09 Jan 2017, 11:29I posted the above review in December as well as posting a mail on the Biddulphs facebook website. I am pleased to say that Biddulphs Durban respionded to the FB message within 2 hours. They contacted my son and provided feedback with regard to deliver and it was deliverd as indicated
Biddulphs Cape Town responded to HelloPeter within 2 hours and I missed 2 calls. When they subsequently contacted they apologised and explained their line had not gone through to security as it should have after hours and they had rectified it. They offered to refund me a portion of the delivery fee.
So well done to Biddulphs for a quick response. In good faith I reused them in January and the pick up and delivery went according to schedule. So thank you Biddulphs for responding and resoring my faith in your service!!!
Janeen
's update09 Jan 2017, 11:29
Reviewer Update
I posted the above review in December as well as posting a mail on the Biddulphs facebook website. I am pleased to say that Biddulphs Durban respionded to the FB message within 2 hours. They contacted my son and provided feedback with regard to deliver and it was deliverd as indicated
Biddulphs Cape Town responded to HelloPeter within 2 hours and I missed 2 calls. When they subsequently contacted they apologised and explained their line had not gone through to security as it should have after hours and they had rectified it. They offered to refund me a portion of the delivery fee.
So well done to Biddulphs for a quick response. In good faith I reused them in January and the pick up and delivery went according to schedule. So thank you Biddulphs for responding and resoring my faith in your service!!!
Janeen