Bad Service

My items were packed and collected on 26th Nov. It's a move from Cape Town to Polokwane. A week later I call to find out what the progress is with my items is. I'm told the items are in Pretoria, and got transferred to Pretoria branch where I was told by the Operations Manager that it will be delivered on 6th Dec. On the 6th there's no delivery and no communications as to why the items were not delivered. I make a call on the next day to find out why the items were not delivered. I'm told the items are actually in Joburg branch, I get transferred to Joburg and they tell me they don't have the items and that they are in Pretoria branch. I make a call to Pretoria branch again they tell they'll get back to me. Pretoria branch returns the call to tell the items are in Joburg and they'll deliver them the next day. The next day i make a to Joburg to find out if when to expect the delivery and I'm told that the items are in Pretoria and I get transferred to Pretoria to be told by the Operations Manager the items will be delivered on the 10th Dec.

Today is the 10th of Dec and I've been trying to get hold of the Operations Manager and everytime I'm told he on another line. I'm basically running like a headless chicken just to get my belongings. I'm given another date, the 12th of Dec by someone else but what's the guarantee that they'll be delivered.