KH
Kyle H
1 reviews | Active since Feb 2021
18 Feb 2021, 18:35
Bad service
Firstly could not commit to pickup date and time and just got the run around with regards to that and delivery.
Damaged and missing goods. Missing goods were told would be delivered, and yet no feedback and when I call them they seem uninterested and do not know anything about it. Send an email to them and still no response. That's basically theft but hey once you paid them that's all they seem to care about. No customer service as far as I have received
Helpful (0)
Replies (3)0
Replies (3)
Biddulphs International's replyOfficial
22 Feb 2021, 08:44Dear Mr Harvey,
Thank you for your comments which has been taken up with both the Cape Town and BLM branches.
We delivered all of your personal effects except a fan which was left on the truck erroneously that returned to Cape Town. This was noted formally at Thu, 18 Feb 2021 at 07:05am via email from yourself. The team was in contact with you formally on Friday 19th Feb 2021. The fan will be returned to you today (22nd Feb) I believe as the driver returned to BLM depot yesterday, being Sunday 21st Feb 2021.
The are inherent risks associated with moving depending on the nature of the load, roads causing load shift, etc. The heater metal frame has been dented inwards worth approximately R400 has been noted and the branch manager will contact you to discuss this. I believe the button on your washing machine may also need attention but this has not been noted on your comments. Again we will address these as per our terms given the all risks cover you were offered you did not take out with Biddulphs but chose your own.
Assuring you of our best attention at all times.
Team Biddulphs
Stay Safe
Thank you for your comments which has been taken up with both the Cape Town and BLM branches.
We delivered all of your personal effects except a fan which was left on the truck erroneously that returned to Cape Town. This was noted formally at Thu, 18 Feb 2021 at 07:05am via email from yourself. The team was in contact with you formally on Friday 19th Feb 2021. The fan will be returned to you today (22nd Feb) I believe as the driver returned to BLM depot yesterday, being Sunday 21st Feb 2021.
The are inherent risks associated with moving depending on the nature of the load, roads causing load shift, etc. The heater metal frame has been dented inwards worth approximately R400 has been noted and the branch manager will contact you to discuss this. I believe the button on your washing machine may also need attention but this has not been noted on your comments. Again we will address these as per our terms given the all risks cover you were offered you did not take out with Biddulphs but chose your own.
Assuring you of our best attention at all times.
Team Biddulphs
Stay Safe
Biddulphs International's reply22 Feb 2021, 08:44
Official
Dear Mr Harvey,
Thank you for your comments which has been taken up with both the Cape Town and BLM branches.
We delivered all of your personal effects except a fan which was left on the truck erroneously that returned to Cape Town. This was noted formally at Thu, 18 Feb 2021 at 07:05am via email from yourself. The team was in contact with you formally on Friday 19th Feb 2021. The fan will be returned to you today (22nd Feb) I believe as the driver returned to BLM depot yesterday, being Sunday 21st Feb 2021.
The are inherent risks associated with moving depending on the nature of the load, roads causing load shift, etc. The heater metal frame has been dented inwards worth approximately R400 has been noted and the branch manager will contact you to discuss this. I believe the button on your washing machine may also need attention but this has not been noted on your comments. Again we will address these as per our terms given the all risks cover you were offered you did not take out with Biddulphs but chose your own.
Assuring you of our best attention at all times.
Team Biddulphs
Stay Safe
Thank you for your comments which has been taken up with both the Cape Town and BLM branches.
We delivered all of your personal effects except a fan which was left on the truck erroneously that returned to Cape Town. This was noted formally at Thu, 18 Feb 2021 at 07:05am via email from yourself. The team was in contact with you formally on Friday 19th Feb 2021. The fan will be returned to you today (22nd Feb) I believe as the driver returned to BLM depot yesterday, being Sunday 21st Feb 2021.
The are inherent risks associated with moving depending on the nature of the load, roads causing load shift, etc. The heater metal frame has been dented inwards worth approximately R400 has been noted and the branch manager will contact you to discuss this. I believe the button on your washing machine may also need attention but this has not been noted on your comments. Again we will address these as per our terms given the all risks cover you were offered you did not take out with Biddulphs but chose your own.
Assuring you of our best attention at all times.
Team Biddulphs
Stay Safe
Biddulphs International's replyOfficial
23 Feb 2021, 12:35Dear Mr Harvey,
I can confirm the fan has been delivered already to you and the branch manager has been to visit you today to assess the heater and washing machine button damage.
Kind Regards,
Team Biddulphs
I can confirm the fan has been delivered already to you and the branch manager has been to visit you today to assess the heater and washing machine button damage.
Kind Regards,
Team Biddulphs
Biddulphs International's reply23 Feb 2021, 12:35
Official
Dear Mr Harvey,
I can confirm the fan has been delivered already to you and the branch manager has been to visit you today to assess the heater and washing machine button damage.
Kind Regards,
Team Biddulphs
I can confirm the fan has been delivered already to you and the branch manager has been to visit you today to assess the heater and washing machine button damage.
Kind Regards,
Team Biddulphs
KH
Kyle H's updateReviewer Update
23 Feb 2021, 13:52Thanks Biddulph, for sorting out my issues. Fan was delivered to me in one piece. And was reimbursed for the heater. I appreciate the effort you guys put into sorting this out. I just think better communication needs to be done between your different departments in order to get clear communication to your clients as this is how the frustrations were caused.
KH
Kyle H's update23 Feb 2021, 13:52
Reviewer Update
Thanks Biddulph, for sorting out my issues. Fan was delivered to me in one piece. And was reimbursed for the heater. I appreciate the effort you guys put into sorting this out. I just think better communication needs to be done between your different departments in order to get clear communication to your clients as this is how the frustrations were caused.