1 reviews | Active since Dec 2023
Bad service
When you phone Biddulphs and the person that you need to speak to about your quote and the move is unavailable, they don't return your calls. I left numerous messages, emailed etc and you don't get a reply. Finally my husband managed to speak to someone after a few days and we received the quote. On the day of the move, I had to repeatedly tell the people packing where the mirrors on the wall where etc even though I had completed the form beforehand. They took my dry buddy out the house and put it in the street and the wind blew it over. Someone stood on one of my dining room chairs, which has cushions and left their footprint on it. After the move I realised one of my boxes were missing. I contacted the person that we were dealing with and a left a message. We moved 1 Dec and I phoned a few days later. I sent an email and still haven't heard from anyone and today is the 18th already.
We can confirm we have already forwarded this review and feedback onto our head office and relevant branch manager.
The coments are certainly not pleasing to us, and in this case, we sincerely apologise for the lack of response.
We can do better, and should have done better. Contact has already been made to try rectify all outstanding issues,
We will also take on board the comments to ensure follow up and feedback is returned timeously going forward.
Wishing you a blessed festive season ahead.
Team Biddulphs
We can confirm we have already forwarded this review and feedback onto our head office and relevant branch manager.
The coments are certainly not pleasing to us, and in this case, we sincerely apologise for the lack of response.
We can do better, and should have done better. Contact has already been made to try rectify all outstanding issues,
We will also take on board the comments to ensure follow up and feedback is returned timeously going forward.
Wishing you a blessed festive season ahead.
Team Biddulphs