Unprofessional hairdresser

I would like to share my experience to inform other customers.

I was advised to attend an appointment on Saturday at 07:00 for the removal and refitting of my hair extensions, as well as hair coloring. I only left at approximately 13:30. Despite the time spent, the new extensions were not fitted. This was explained as being due to my hair becoming excessively oily as a result of the oil used during the removal process, which required my hair to be washed three times.

During the removal of the extensions, I experienced significant discomfort and advised the stylist that I was in pain. A noticeable amount of hair was removed during the process. When I raised concern about the hair loss, I was informed that it was extension hair and not my natural hair.

I was then requested to return on Sunday at 09:00 for the fitting of the new extensions. This appointment was rescheduled multiple times — a total of six times — over the course of the day and thereafter, with times being changed to later slots, another day, and eventually an evening appointment at a private residence. These changes were made unilaterally and caused ongoing inconvenience.

Due to the incomplete service, repeated rescheduling, and the overall experience, I requested a refund. This request was declined, and I am currently awaiting resolution.

I am sharing this review to highlight concerns regarding service delivery, appointment management, and customer care.