Despicable Service

l have been a pinter with Keith Ho Betxchange for the last 3 years . ln the last 2 years l have deposited +- R120000. My total loss was over R300000 including my winnings. They offer you a loyalty bonus of 10 percent of losses however the goal posts keep on moving . l called on the 11 th of December and after 7 calld l was notified that l was gonna recieve R1700 for the last six months although my losses for the last six months were R56000. l accepted it however my account was credited with R700 and was notified that the balance will be credited by six that evening which was not done .When l called on Friday after 12 calls to Ronelle l was notified it cannot be done until next week . l called on Monday and was told the system does not allow them to do it . l asked to speak to a manager but was told they are too busy to speak to me . l have aent several emails asking Warren to respond to me however none of my wmails were answered. Then l said l am going to the media if they dont respond . Patrick called me back to say he has credited my account with R1000. With all my phone calls l have spent over R400 . They still have not responded to my emails . If a company is too busy to respond to their customers you decide ???? l think they service is pethetic and l would not want to deal with them ever again.