JZ
Jacques Z
1 reviews | Active since Feb 2021
11 Feb 2021, 05:34
Unsuccessful membership cancellation
I have tried to cancel my membership for over a month now. I even temporarily cancelled my bank card to prevent further payments as I was waiting for confirmation that My membership have been cancelled. After receiving a cancellation confirmation I re-activated my bank card only for more payments of to be taken. My only option seems to permanently cancel my bank card in order to prevent further payments. Really annoyed that such an issue still occurs in todays digital age where such requests should be so easy to maintain and sorted out. I don’t even have access to the account anymore, after the first cancellation request I submitted my access was cancel but payments still occur....
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BetterMe's replyOfficial
21 Feb 2025, 16:41Hello!
We understand your point about canceling the subscription on your end. I have thoroughly checked our records and see that your subscription has been active. Please mind that there are several steps during the cancellation on your end and one must complete all of them including final confirmation. Another possible reason may be a subscription to some special offers during the cancellation process. Since the subscription was not properly canceled, it was renewed according to its billing cycle!
We have nothing to do with any ******** or ********** tactics. While placing an order, no steps can be done without user's direct approval. Our terms are displayed for reference. When it comes to making a purchase, we offer credit card and PayPal as checkout options, providing increased security throughout platforms. In fact, BetterMe is the fastest growing family of Health&Fitness apps in the world, with over 50 million installs and 6 million members across social media platforms.
If you still have any questions or need any clarification, don't hesitate to let us know. We are always glad to help.
We understand your point about canceling the subscription on your end. I have thoroughly checked our records and see that your subscription has been active. Please mind that there are several steps during the cancellation on your end and one must complete all of them including final confirmation. Another possible reason may be a subscription to some special offers during the cancellation process. Since the subscription was not properly canceled, it was renewed according to its billing cycle!
We have nothing to do with any ******** or ********** tactics. While placing an order, no steps can be done without user's direct approval. Our terms are displayed for reference. When it comes to making a purchase, we offer credit card and PayPal as checkout options, providing increased security throughout platforms. In fact, BetterMe is the fastest growing family of Health&Fitness apps in the world, with over 50 million installs and 6 million members across social media platforms.
If you still have any questions or need any clarification, don't hesitate to let us know. We are always glad to help.
BetterMe's reply21 Feb 2025, 16:41
Official
Hello!
We understand your point about canceling the subscription on your end. I have thoroughly checked our records and see that your subscription has been active. Please mind that there are several steps during the cancellation on your end and one must complete all of them including final confirmation. Another possible reason may be a subscription to some special offers during the cancellation process. Since the subscription was not properly canceled, it was renewed according to its billing cycle!
We have nothing to do with any ******** or ********** tactics. While placing an order, no steps can be done without user's direct approval. Our terms are displayed for reference. When it comes to making a purchase, we offer credit card and PayPal as checkout options, providing increased security throughout platforms. In fact, BetterMe is the fastest growing family of Health&Fitness apps in the world, with over 50 million installs and 6 million members across social media platforms.
If you still have any questions or need any clarification, don't hesitate to let us know. We are always glad to help.
We understand your point about canceling the subscription on your end. I have thoroughly checked our records and see that your subscription has been active. Please mind that there are several steps during the cancellation on your end and one must complete all of them including final confirmation. Another possible reason may be a subscription to some special offers during the cancellation process. Since the subscription was not properly canceled, it was renewed according to its billing cycle!
We have nothing to do with any ******** or ********** tactics. While placing an order, no steps can be done without user's direct approval. Our terms are displayed for reference. When it comes to making a purchase, we offer credit card and PayPal as checkout options, providing increased security throughout platforms. In fact, BetterMe is the fastest growing family of Health&Fitness apps in the world, with over 50 million installs and 6 million members across social media platforms.
If you still have any questions or need any clarification, don't hesitate to let us know. We are always glad to help.