Unhappy Customer

I purchased a "Better Me" subscription in October 2024,I then canceled the subscription on the 21st Jan 2025 via the online instructions and followed the necessary steps. In addition I deleted the app from my phone. I then discovered in March 2025 that an additional two payments for periods Feb and March had been debited to my account. When I called customer care they informed me that I had not completed all the steps which is not the case. No mention was made of any potential refund only that they would cancel the subscription immediately. In addition and while trying to locate the customer care contact number I came across numerous complaints similar in nature. I feel cheated!