MM
Mookwane M
1 reviews | Active since Jul 2020
30 Aug 2021, 13:05
Terrible experience with BetterMe Consultants
I had subscribed for a 7 day trial with BetterMe via their app; when the trial ended, they automatically renewed my subscription without my consent and deducted over R400 from my account. I sent them an e-mail and they were adamant that I had subscribed for the monthly premium and that I will not be receiving a refund from them. It took sending an e-mail via PayPal for them to process my refund. #WIN
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BetterMe's replyOfficial
21 Feb 2025, 17:08Hello!
The information about automatic renewal is available on the buy-now page and in the confirmation email sent to you after the purchase with the "Your purchase confirmation inside" header. All the details, including information regarding the automatic subscription, are placed there. Each plan is followed by a fully active subscription with a standard price unless manually canceled; since it had not been canceled, you were charged full price as initially promised.
Please be kindly informed that your subscription has been successfully canceled. There should be no future payments associated with it as this plan is meant not to be renewed.
If you still have any questions or need any clarification, don't hesitate to let us know. We are always glad to help.
The information about automatic renewal is available on the buy-now page and in the confirmation email sent to you after the purchase with the "Your purchase confirmation inside" header. All the details, including information regarding the automatic subscription, are placed there. Each plan is followed by a fully active subscription with a standard price unless manually canceled; since it had not been canceled, you were charged full price as initially promised.
Please be kindly informed that your subscription has been successfully canceled. There should be no future payments associated with it as this plan is meant not to be renewed.
If you still have any questions or need any clarification, don't hesitate to let us know. We are always glad to help.
BetterMe's reply21 Feb 2025, 17:08
Official
Hello!
The information about automatic renewal is available on the buy-now page and in the confirmation email sent to you after the purchase with the "Your purchase confirmation inside" header. All the details, including information regarding the automatic subscription, are placed there. Each plan is followed by a fully active subscription with a standard price unless manually canceled; since it had not been canceled, you were charged full price as initially promised.
Please be kindly informed that your subscription has been successfully canceled. There should be no future payments associated with it as this plan is meant not to be renewed.
If you still have any questions or need any clarification, don't hesitate to let us know. We are always glad to help.
The information about automatic renewal is available on the buy-now page and in the confirmation email sent to you after the purchase with the "Your purchase confirmation inside" header. All the details, including information regarding the automatic subscription, are placed there. Each plan is followed by a fully active subscription with a standard price unless manually canceled; since it had not been canceled, you were charged full price as initially promised.
Please be kindly informed that your subscription has been successfully canceled. There should be no future payments associated with it as this plan is meant not to be renewed.
If you still have any questions or need any clarification, don't hesitate to let us know. We are always glad to help.