SK
Stephanie K
1 reviews | Active since Aug 2019
01 Mar 2021, 19:46
Suspicious ....BetterMe?
I have not gone past the log-on screen, yet I am being charged weekly for a service I don't use. It is neither listed under my PlayStore subscriptions so I am unable to cancel my subscription from there. I see similar reviews are listed here relating to the inability to unsubscribe. I have sent a mail to ***, but have only received an automated acknowledgement of receipt.
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BetterMe's replyOfficial
21 Feb 2025, 16:42Hello!
The information about automatic renewal is available on the buy-now page and in the confirmation email sent to you after the purchase with the "Your purchase confirmation inside" header. All the details, including information regarding the automatic subscription, are placed there. Each plan is followed by a fully active subscription with a standard price unless manually canceled; since it had not been canceled, you were charged full price as initially promised.
Please be kindly informed that your subscription has been successfully canceled. There should be no future payments associated with it as this plan is meant not to be renewed.
If you still have any questions or need any clarification, don't hesitate to let us know. We are always glad to help.
The information about automatic renewal is available on the buy-now page and in the confirmation email sent to you after the purchase with the "Your purchase confirmation inside" header. All the details, including information regarding the automatic subscription, are placed there. Each plan is followed by a fully active subscription with a standard price unless manually canceled; since it had not been canceled, you were charged full price as initially promised.
Please be kindly informed that your subscription has been successfully canceled. There should be no future payments associated with it as this plan is meant not to be renewed.
If you still have any questions or need any clarification, don't hesitate to let us know. We are always glad to help.
BetterMe's reply21 Feb 2025, 16:42
Official
Hello!
The information about automatic renewal is available on the buy-now page and in the confirmation email sent to you after the purchase with the "Your purchase confirmation inside" header. All the details, including information regarding the automatic subscription, are placed there. Each plan is followed by a fully active subscription with a standard price unless manually canceled; since it had not been canceled, you were charged full price as initially promised.
Please be kindly informed that your subscription has been successfully canceled. There should be no future payments associated with it as this plan is meant not to be renewed.
If you still have any questions or need any clarification, don't hesitate to let us know. We are always glad to help.
The information about automatic renewal is available on the buy-now page and in the confirmation email sent to you after the purchase with the "Your purchase confirmation inside" header. All the details, including information regarding the automatic subscription, are placed there. Each plan is followed by a fully active subscription with a standard price unless manually canceled; since it had not been canceled, you were charged full price as initially promised.
Please be kindly informed that your subscription has been successfully canceled. There should be no future payments associated with it as this plan is meant not to be renewed.
If you still have any questions or need any clarification, don't hesitate to let us know. We are always glad to help.